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    Patient Relations Specialist in New Delhi - Apollo XCM LLC

    Apollo XCM LLC
    Apollo XCM LLC New Delhi, India

    6 days ago

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    Description
    This is an on-site position based in New Delhi, India. Only applications in English will be reviewed.

    Medical experience is not required for this role but preferred. Candidates with a background in Hospitality / Customer Service / are encouraged to apply

    Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.

    What you'll be doing:
    • Scheduling patient appointments and making reminder calls.
    • Obtaining patients' addresses, contact details, insurance information, and medical records.
    • Updating and verifying patient information.
    • Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
    • Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
    • Participating in the construction of standard operating procedures and making contributions to improve those established.

    Requirements

    Minimum education requirements: Professional degree or Technologist degree + Relevant Experience
    • A strong proficiency of both verbal / written English. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
    • Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
    • Strong interpersonal and communication skills.
    • Focus on customer service.
    • Enjoys working with people.
    • Meticulous attention to detail.
    • Ability to work independently and proactively.
    • Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
    • Understanding of startup culture.


    Benefits

    • Monday to Friday 8 a.m. to 5 p.m or from 9 a.m to 6 p.m (Central Standard Time) but hours can be adjusted
    • Salary starting commensurate with experience
    • Indefinite term contract
    • Opportunities to learn and develop
    • Stimulating multi-cultural environment

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