Transaction Svs Rep - Chennai, India - Citi

Citi

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Transaction Svs Rep 4 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.

The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities:

Provide support for Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Provides presettlement transaction capture support in accordance with established systems and procedures, under direct supervision
Monitor, analyze and/or evaluate processes and data and escalate all requests / inquiries / issues / errors in a timely manner
Develop a basic understanding of products and processes that support transaction capture presettlement activities

Qualifications:

13 years of experience in a related role
Ability to work under pressure and manage to deadlines
Ability to work in a fastpaced environment
Consistently demonstrates clear and concise written and verbal communication
Attention to detail and intermediate problem solving skills

Education:

High School diploma or equivalent

Core Responsibilities:

Process customer instructions related to Investment operations.
Track and Work within the required productivity and error limit
Manage different work queues and assist with the production of department MIS and reporting
Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
Delivery of a high level of customer service to both internal and external customers

Key Deliverables:

Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
Follow through tasks and take ownership to ensure they are completed to the required standards
Adhere to policies, standard framework decided stated by the company to meet client need
Meeting all Control and Compliance requirements and updating procedures as required
Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing

Experience:

Bachelor's degree with minimum 1 year investment banking experience is preferred.
Exposure to Investment Operations and especially in Corporate Actions would be an added advantage

Skills:

Flexible to work in any shift and support any location
Excellent communications skills, both verbal and written.
Strong and proficient in knowledge source to help guide and navigate associates
Good Microsoft skills including Excel, Word and Outlook
Extensive knowledge of risk & controls to resolve first level escalated inquiries
Computer literate and ability to grasp several in house systems quickly.
Proficiency in typing
Demonstrates collaborative competency

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Job Family Group:

Operations - Transaction Services

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Job Family:

Transaction Capture Services

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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