- Manage strategic priorities and operational cadences for leadership, including but not limited to product engineering quarterly reviews, all hands etc.
- Oversee day-to-day operational tasks such as staffing, hiring, budgeting, and software investments.
- Foster a metrics-driven culture by tracking and reporting key performance indicators, and guiding teams in setting and achieving objectives and key results (OKRs).
- Drive initiatives and processes to enhance operational efficiency, from conceptualization to execution, with a focus on long-term efforts with ongoing results
- Collaborate with key stakeholders and leadership, both locally and globally, to achieve shared goals.
- Own and drive short time-boxed projects to solve specific problems/opportunities for the business unit related to product development operations
- Manage and organize events big and small across the business unit to bring people together to achieve targeted outcomes or celebrate
- Utilize influencing skills to effectively navigate and align cross-functional teams, even in the absence of direct authority.
- Work with GTM/CXG teams to improve overall customer experience and support operations as it ties into Product Development.
- 8+ years of experience with 3+ years of relevant experience in an Ops role
- Worked in a SaaS/product company
- Previous role is of a tech/product background
- Good grasp of tools like Confluence, Google slides, sheets and docs.
-
Infrastructure Operations Engineer
1 week ago
Rapyuta Robotics Chennai, IndiaRapyuta Robotics, an ETH Zurich startup headquartered in Tokyo, aspires to become the global leader in making robots more accessible. We currently lead the pick-assist AMR market in Japan and have secured investments from reputable backers, including Goldman Sachs, Sony, and Yask ...
-
Senior Operations Engineer
1 day ago
SPG Consulting Solutions Pvt Chennai, IndiaJob Description : · Location : PAN INDIA. · We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. · You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network ...
-
Cloud Operations Engineer
5 days ago
Novature Tech Private Limited Chennai, India Full timeGreetings · Hiring for Cloud Operations Engineer with 4+ years of experience. · Please check the JD as below · Designation :Cloud Operations Engineer · Experience : 4+ years · Organization :Awan Infotech · Location :Chennai · Notice Period :Immediate to 30 days · Skills Requir ...
-
Remote Operation Engineer
4 days ago
Vestas Chennai, India Full timeVestas is the world leader in wind technology and a driving force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas · Global Operations Enginee ...
-
Technical Operations Engineer
1 day ago
Whizz HR Chennai, IndiaJob Description : · 1.Design, implement, and maintain automation workflows using Ansible and Jenkins to streamline deployment, configuration, and management processes. · 2.Collaborate with cross-functional teams to gather requirements, develop automation strategies, and provide t ...
-
Network Operations Center Engineer
1 week ago
CBTS Chennai, IndiaCBTS is conducting a Walk-In drive for NOC engineers. Please find below details for the same. · Experience: 5 to 15 yrs · Job Location: Chennai · Shift: 24x7 rotational shifts · Walk In Date: 14-May-2024 · Time: 11:00AM to 2:00PM · Venue: · CBTS Technology Solutions India, DLF C ...
-
Mainframe Operating Systems Engineer
1 week ago
THE BANK OF NEW YORK MELLON CORPORATION Chennai, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
Dg Operator
1 week ago
GTMS P LTD Chennai, IndiaQUALIFICATION: ITI - DIESEL MECHANIC / AUTOMOBILE - SHOULD HAVE " GAS ENGINE EXPERIENCE CERTIFICATE. GEG operatives, having experienced in HEAVY FUEL OIL [HFO ] plant operations can apply. · **SALARY IS NOT A CONSTRAINT FOR THE PROSPECTIVE CANDIDATE** · 3 TO 5 YEARS ON DG BASED P ...
-
Principal Designer
1 week ago
Wood Plc Chennai, IndiaOverview / Responsibilities: · Ensure Control & Instrumentation design of assigned Offshore Project as per India Operations systems. Carry out Control & Instrumentation design of assigned Offshore Project at India Operations and at assigned locations. · - Ensure that the content ...
-
Sas Commissioning
2 days ago
Hitachi Energy Chennai, India**General information**: · The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, ove ...
-
Associate Engr
1 week ago
Shell Chennai, India**The Role**: · Effectively work with the team for Maintenance, Reliability & Turnaround Data, and the documentation process and deliver it successfully by ensuring quality assurance, to meet/achieve their plant maintenance data request management KPIs's to meet 100% by bringing ...
-
Customer Service Executive-product
1 week ago
Tata Communications Chennai, Tamil Nadu, India**Knowledge / Skills** · **Broad outline of the Role** · - Responsible for driving day to day platforms and network planning and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · **Minimum qual ...
-
Ui/ux Designer
3 days ago
Hitachi Energy Chennai, India**General information**: · The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, ove ...
-
Project Engr Ii
4 days ago
Honeywell Chennai, India**Join a team recognized for leadership, innovation and diversity**: Company Summary · Honeywell International Inc. is a Fortune 100 industrial technology company that makes a variety of commercial and consumer solutions, engineering services and aerospace systems for a wide vari ...
-
Dg Operator
5 days ago
GTMS P LTD Chennai, IndiaQUALIFICATION: ITI - DIESEL MECHANIC / AUTOMOBILE - SHOULD HAVE " GAS ENGINE EXPERIENCE CERTIFICATE · MUST HAVE 'GAS ENGINE' EXPERIENCE CERTIFICATE · 3 TO 5 YEARS ON DG BASED POWER PLANT, HFO AS WELL AS GAS ENGINE OPERTIONS, PREFERABLY GAS ENGINE EXPERIENCE. CAPABLE OF HANDLING S ...
-
Solution Architect
1 week ago
Barry Wehmiller Companies Inc Chennai, IndiaAbout Us: · Design Group operates from more than 45 offices in the United States and India, providing engineering, consulting and technical services for the world's leading companies in the food and beverage, life sciences, advanced technology, industrial and other market sectors ...
-
Oil & Gas Subsea Systems and Pipelines
1 week ago
Wood PLC Chennai, Tamil Nadu, India**Our Clients and Projects** · It's a future for all of us. We aspire to shape a better tomorrow by unlocking solutions that address the biggest challenges facing our clients and our society. · Within Technical Consulting, our clients range from both major and independent operato ...
-
Production
1 week ago
Larsen & Toubro Chennai, IndiaProductionLNT/P/893266 · - L&T Energy - HydrocarbonChennai · - Required Experience · Years- Posted On · 23 Nov 2023**Skills**: · Knowledge & Posting Location · PRODUCT DEVELOPMENT · LEAN MANUFACTURING · PROJECT MANAGEMENT · PRODUCTION PLANNING · SIX SIGMA · SUPPLY CHAIN MANAGEMEN ...
-
13432- Performance Testing
3 days ago
Qualitest Chennai, Tamil Nadu, India******** · The desired Experience level for this role would be at-least 4 years of relevant experience. · Overall 6 to 9 yrs of experience · Must Have: · Performance Testing 4/5 · Database Testing '" 3/5 · API Testing '" 3/5 · Good to Have: · JIRA, JMeter · ******** · **Requireme ...
-
Dcs Operator Turbines and Boiler
5 days ago
AT SOLAI TECHNOLOGIES SERVICES Chennai, IndiaResponsible for all instrument and control system equipment regular maintenance and repairing, such as all field instrumentation, valves, flow meter, transmitter, control circuit, monitoring,DCS, PLC DCS Field Instrumentation Maintenance Flow Meter Turbine Control System DCS Oper ...
Lead - Product & Engineering Operations - Chennai, India - Freshworks
Description
Company Description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees.
We do this by taking a fresh approach to building and delivering software that is affordable,
quick to implement, and designed for the end user. Headquartered in San Mateo,
California, Freshworks has a global team operating from 13 global locations to serve more
than 65,000 companies -- from startups to public companies – that rely on Freshworks
software-as-a-service to enable a better customer experience (CRM, CX) and employee
experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer
support), Freshsales (sales automation), Freshmarketer (marketing
automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo,
our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg
and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software
ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best
Relationship.
Job Description
Position Overview:
We are seeking a highly organized and detail-oriented individual to join our team. In this role, you will play a critical part in ensuring the smooth operation of our business unit. You will work closely with cross-functional teams to identify areas for improvement and drive operational excellence.
What you will do:
We will like you better, if you have an attitude for navigating through and producing solid outcomes in a complex, ambiguous environment.
Key traits we look for in this role, an extrovert with a high empathy quotient, has a keen eye for data, adaptability and team spirit.
Qualifications
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.