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    Infrastructure Lead - Bengaluru, India - Infimetrics Info Solutions

    Infimetrics Info Solutions
    Infimetrics Info Solutions Bengaluru, India

    2 days ago

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    Description
    Infrastructure Lead


    Job description :

    Job Title :
    Client-Facing Infrastructure Lead (Pharmaceutical Industry)

    • Overview : The Client-Facing Infrastructure Lead within the pharmaceutical industry plays a critical role in managing and enhancing the IT infrastructure solutions provided to pharmaceutical clients.
    • This position requires extensive experience in infrastructure management, combined with strong communication and clientfacing skills.
    • The Infrastructure Lead collaborates closely with clients to understand their requirements, design tailored infrastructure solutions, and ensure seamless implementation and ongoing support.

    Key Responsibilities :

    • Client Engagement and Requirements Gathering : Act as the primary point of contact for pharmaceutical clients regarding infrastructurerelated matters.
    • Engage with clients to understand their business objectives, infrastructure requirements, and compliance needs.
    • Solution Design and Proposal Development : Collaborate with clients to design customized infrastructure solutions that meet their specific needs and regulatory requirements.
    • Develop comprehensive proposals outlining solution architectures, technical specifications, and project timelines.
    • Project Management and Implementation : Lead the implementation of infrastructure projects, ensuring successful deployment, configuration, and integration of IT systems and services.
    • Coordinate with internal teams and external vendors to deliver projects on time and within budget.
    • Technical Expertise and Consultation : Provide technical expertise and guidance to clients on infrastructure technologies, best practices, and industry trends.
    • Offer strategic advice on optimizing infrastructure performance, security, and scalability.
    • Compliance and Regulatory Compliance : Ensure that infrastructure solutions comply with industry regulations and standards relevant to the pharmaceutical sector (e. g. , FDA regulations, GxP guidelines).
    • Implement security controls and risk management practices to protect sensitive data and ensure data integrity.
    • Client Relationship Management : Build and maintain strong relationships with pharmaceutical clients, acting as a trusted advisor and advocate for their infrastructure needs.
    • Proactively address client concerns, resolve issues, and identify opportunities for upselling or crossselling additional services.
    • Training and Knowledge Sharing : Conduct training sessions and workshops for clients to educate them on infrastructure technologies and best practices.
    • Share insights and updates on emerging trends, innovations, and regulatory changes impacting the pharmaceutical industry.
    • Performance Monitoring and Optimization : Monitor the performance and health of client infrastructure environments, proactively identifying areas for improvement and optimization.
    • Implement enhancements to enhance system reliability, efficiency, and costeffectiveness.
    • Documentation and Reporting : Maintain accurate documentation of client infrastructure configurations, project plans, and support activities.
    • Generate regular reports and status updates for clients, highlighting key achievements, metrics, and upcoming initiatives.

    Qualifications :

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Advanced degree or relevant certifications (e. g. , ITIL, PMP, CISSP) is a plus.
    • Minimum of 8 years of experience in infrastructure management, with a focus on clientfacing roles within the pharmaceutical or life sciences industry.
    • Indepth understanding of pharmaceutical industry regulations and compliance requirements, such as FDA regulations, GxP guidelines, and HIPAA.
    • Strong technical proficiency in infrastructure technologies, including servers, networks, storage, virtualization, and cloud computing platforms (e. g. , AWS, Azure).
    • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to nontechnical stakeholders.
    • Proven track record in project management, including planning, execution, and stakeholder management.
    • Ability to work effectively in a fastpaced, dynamic environment, managing multiple client engagements simultaneously.
    • Strong problemsolving skills and a customercentric mindset, with a commitment to delivering exceptional service and support.
    )
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