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    Incident Service Engineer - Bengaluru, India - ALTEN India

    ALTEN India
    ALTEN India Bengaluru, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    As an Incident Manager, Incident/Problem management, provide Awareness and accompany end-users in the Extended Enterprise environment.

    Activities to be followed:

    · Focal point for the customer

    · Lead the constant improvement of the team through:

    o Global continuous improvement to meet the objectives.

    o Update of the knowledge base and ensure adequate communication to the team.

    · Manage exchanges with other stakeholders:

    o Improve collaboration.

    o Raise alerts.

    o Ensure the process is followed.

    Skills

    Customer facing: Outstanding positioning in front of clients being able to manage an escalation, dissatisfaction or identify opportunities.

    Update, improve or design relevant KPIs to report your activities

    English: Ability to communicate (orally and in writing) in English with a technical vocabulary in an international environment.

    Autonomy/Initiative: You will have to be able to help the Process Owner to progress on several topics by providing a good level of information but also suggesting some solution to help them to decide. So, you need to be able to identify when your involvement is required or not.

    Excellent skills in written and oral communication.

    Basic knowledge of GSuite tools, in particular GSheet and GMail.

    Background / Experience

    Experience: 7+ Years

    Certified IITL is mandatory.

    Service Now

    Previous experience in Incident management is mandatory.

    Basic knowledge of infrastructure, network, and development. Previous experience in incident management

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