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Product Manager-II-Last Mile - Bangalore Metropolitan Area, India - Zepto
Description
Our Story
Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country We are scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, Gurgaon, Chennai, Pune, Kolkata, and Hyderabad.
We are incredibly well funded we recently announced fundraising from Indian and Global investors that include Y Combinator, Nexus Venture Partners, Glade Brook, and more We have also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, and institutions like Stanford, INSEAD, IIM, and IIT.
Position Overview:
As the Last Mile Product Manager (Rider Incentives & Loyalty), you will be responsible for developing and implementing strategies to improve the performance and satisfaction of our delivery partners. You will work closely with cross-functional teams to design incentive structures, loyalty programs, and engagement initiatives that motivate delivery boys and drive operational excellence in the last mile.
Key Responsibilities:
Lead the development and execution of delivery boy incentive programs aimed at maximizing performance, efficiency, and customer satisfaction.
Collaborate with stakeholders across operations, finance, and HR to design incentive structures that align with business objectives and drive desired behaviors.
Analyze data and performance metrics to evaluate the effectiveness of existing incentive programs and identify opportunities for optimization.
Develop and implement strategies to enhance delivery boy loyalty and retention, including recognition programs, rewards, and career development initiatives.
Partner with technology teams to build and maintain systems and tools to track and manage delivery boy incentives, performance, and feedback.
Conduct research and stay informed about industry best practices and trends related to delivery boy management, incentives, and engagement.
Communicate effectively with delivery partners to gather feedback, address concerns, and drive continuous improvement in the last mile operations.
