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    Operations Analyst T500-11034 - Hyderabad, India - Evernorth Health Services

    Evernorth Health Services
    Evernorth Health Services Hyderabad, India

    5 hours ago

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    Healthcare
    Description

    Role Title: Operations Analyst

    Job Description & Responsibilities:

    • Provide mail/material project design support on ID card/member material requests.
    • Provide timely communication on the progress and status of all assigned tasks to appropriate operational areas.
    • Responsible for setting IPM/AM/client expectations on production timelines to meet PM Performance Guarantees.
    • Resolve material concerns arising from member or client issues and communicate resolutions promptly and effectively.
    • Assist with special projects as assigned.
    • Promote the use of the standard Welcome Kit materials.
    • Determine the appropriate member materials template for the client's request.
    • Develop standard and custom member materials (resin and plastic ID cards) to meet clients' requests and ensure NCPDP and HIPAA compliance.
    • Experience with Adobe Photoshop and Microsoft Word is a must, and knowledge of Microsoft Access and Microsoft Excel is preferred.
    • Responsible for accurate system set-up of all member materials and client demographic levels.
    • Follow defined quality control procedures.
    • Identify and communicate material issues/problems that may cause errors or delays.
    • Maintain or exceed the accuracy level set by department standards.
    • Work with IPMs, AMs, Eligibility, Corporate Procurement, CBA, and other Express Scripts staff to achieve customer satisfaction.
    • Resolve issues that may affect customer satisfaction and client retention.
    • Responsive to team members and other internal customer needs.
    • Report status updates daily.

    Experience Required:

    • 0-1 year of publishing or graphic arts experience OR graphic arts and one year of print production experience

    Education and Training Required:

    • 2-year degree and one year of either graphic arts or print production experience

    Primary Skills:

    • Must know at least 3 of the following – Adobe Photoshop, Microsoft Access, Microsoft Excel, Microsoft Word
    • Good written and verbal communication skills and the ability to work effectively with various levels of employees/clients.
    • Strong customer service focus
    • Detail-oriented with strong analytical and problem-solving skills.

    Additional Skills:

    • Problem-solving skills with the ability to work cross-functionally to resolve issues and generate results.
    • Demonstrated ability to prioritise and manage workload and meet project deadlines.
    • Excellent organisational and follow-through skills with the ability to prioritise multiple tasks with tight deadlines.
    • Ability to work mandatory overtime during peak production periods.
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