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    Citrix Administrator - Bengaluru, India - HTD Resources

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    Technology / Internet
    Description

    Position: Citrix Administrator

    Exp: 4-6 Years

    Location: Bangalore, Ecospace Bellandur [Hybrid]

    NP: Only Immediate/15 Days

    Mandatory Skills: Citrix XenApp, Citrix XenDesktop, Ivanti UWM, Windows Server OS, Windows User Profiles, Good communication skills

    Responsibilities


    • Responsible for handling Incident and Request Management.


    • Participate in Change and Problem Management


    • Monitor the infra proactively and fix it even before user's report it.


    • Provide support for L1 engineers for incident investigation, diagnosis and resolution.


    • Ensure resolution of most of the incidents and service requests.


    • Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.


    • Provide required inputs to stakeholders involved in case of critical incidents like outages.


    • Raise change requests where required.


    • Implement Standard and minor changes.


    • Ensure ITIL compliance for all incidents and service calls


    • Ensure KPI compliance for all incidents and service calls


    • Adhere to documented notification and escalation process


    • Communicate to the customer while responding to a case and after resolution of the case.


    • Participate in regular reviews with the team leads


    • Update daily reports and checklists as defined.


    • Create and update documentation


    • Daily health checks on the Citrix environment to ensure service availability


    • Administration of XenApp 7.15 and above


    • Support Virtual Desktop Infrastructure hosted on XenDesktop


    • Maintain Citrix XenApp, VDIs and other core Citrix Components


    • Administration of Ivanti User Workspace Manager.


    • Application installation, publication in CITRIX environnent


    • Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.


    • Basic Troubleshooting of Windows Server 2012 and 2016


    • Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations


    • Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks



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