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    Citrix Administrator - Bengaluru, India - Wissen Infotech

    Wissen Infotech
    Wissen Infotech Bengaluru, India

    2 weeks ago

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    Description

    Role: Citrix-Virtual Desktop Administrator

    Location: Bangalore, Work from office

    Experience: 4+ Years

    Required Skills

    • Experience supporting and managing and deploying Virtualized Desktop and Server platforms in an enterprise environment using Cloud and on-premise solutions
    • Must have an expert understanding of Windows OS including Windows 10, Windows 11, Server 2016 and 2019
    • High level knowledge of enterprise technologies (ie: Azure, Citrix, Aternity)
    • Ability to work independently without intensive oversight, take initiative, and research problems independently
    • Ability to identify, develop, and implement initiatives to improve the IT environment and user experience
    • Experience working with and supporting structured change management, testing, and configuration
    • Must be a team player with strong oral and written communication skills
    • Ability to translate technical or complex concepts into user-friendly language
    • Ability to collaborate, working closely with both functional and technical teams
    • Ability to work independently and within a team environment
    • Strong analytical, problem-solving, and trouble-shooting skills
    • High level knowledge of scripting for reporting, analysis and automation of manual processes
    • Sound knowledge of industry standards and methodologies
    • Ability to remain flexible as priorities change, adaptable to change, and able to accept ambiguity
    • Established skills in time management, multi-tasking, and prioritization of work
    • 2+ years of IT experience with practical experience of software development life cycle
    • 2+ years of experience with understanding and application of policies, standards, processes, and procedures

    Responsibilities

    • Requires a self-starter attitude and is outfit with skill sets to drive conversation, gain consensus, technically validate, and drive completion
    • Manages Virtual Desktop & Application infrastructure and delivery platform for patch management and OS currency
    • Collaborates with Customer and Support organization for continual improvement
    • Participates in deep dives for continual improvements to delivery and performance to ensure customers benefit from the best virtualization experience. Prepare remediation reports and documentation
    • Acts as first level escalation for complex and integrated incidents and problems
    • Participates and contribute to Knowledge Management, Problem and support the Incident Management process
    • Implements Consumption, Performance and Monitoring platform; conduct reporting and remediation where necessary from Audits and Compliance tasks
    • Reviews utilization through infrastructure analysis and optimization
    • Maintains document libraries and author detailed design documents as needed
    • Provides support and vendor liaison for Windows OS configurations, application deployment issues including performance detection

    About Wissen

    Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

    For more information visit:

    • Our website
    • Great Place to Work
    • Our Partners
    • Page
    • Twitter
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