Customer Relationship Executive - Trichur, India - Eram Motors Pvt Ltd- Mahindra Dealers

Eram Motors Pvt Ltd- Mahindra Dealers
Eram Motors Pvt Ltd- Mahindra Dealers
Verified Company
Trichur, India

1 day ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

KEY PURPOSE
Primary role of an ICRE in a service-marketing role is to increase job inflow into the workshop.

There are 3 types of ICRE:

  • ICRE
  • Appointment booking
  • ICRE
-Service marketing

  • ICRE
-Concern resolution


DUTIES AND RESPONSIBILITIES

  • Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.
  • Increase productivity and revenue by doing service marketing activities as per guidelines.
  • Send service reminders to customers
  • Call loyal and lost customers for dealership events as per contact calendar.
  • Conduct customer events / activity at dealership.
  • Sell insurance renewals, offers value added products and accessory package
  • RM/ SA wise CCCF management.
  • Provide MIS reports.
  • Assist in event planning for customers.
  • Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.

SKILLS REQUIREMENT

  • Good telephone etiquette and persuasive in nature.
  • Should be alert and receptive.
  • Must be very organized professional.
  • Good computer skill on MS Excel, Word and Power Point

Salary:
From ₹13,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Marketing: 1 year (preferred)

Work Location:
In person

Expected Start Date: 15/04/2024
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