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    BPO - Voice Process - Gurugram, India - Hemocean Outsourcing

    Hemocean Outsourcing
    Hemocean Outsourcing Gurugram, India

    1 week ago

    Default job background
    Full time
    Description

    Job Overview

    Junior: 6 MONTH to 3 years of experience | Full-Time | Gurgaon, Haryana, India

    Qualifications and Skills

    • 6M-3 years of experience in Business Process Outsourcing (BPO) or a similar role
    • Excellent verbal communication skills with a clear and pleasant voice
    • Proven ability to build rapport and establish positive relationships with customers
    • Strong sales and negotiation skills
    • Ability to handle a high volume of calls while maintaining attention to detail and quality
    • Familiarity with CRM systems and call center software
    • Proficient in using MS Office applications
    • Ability to work effectively in a fast-paced and target-driven environment
    • Strong problem-solving skills and ability to think on your feet

    Roles and Responsibilities

    • Handle incoming and outgoing customer calls in a professional and courteous manner
    • Provide exceptional customer service by addressing customer inquiries and resolving issues promptly
    • Follow standard operating procedures and company protocols when interacting with customers
    • Maintain accurate and detailed records of customer interactions, transactions, and complaints
    • Identify opportunities to upsell products or services and meet sales targets
    • Collaborate with team members and share feedback to continuously improve overall customer experience
    • Stay updated with product knowledge, company policies, and industry trends
    • Adhere to confidentiality and data protection policies to ensure customer security
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