- Direct line management for the Account Health Support Specialist role.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.
- Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
- Conducts Seller interaction quality audits and provide coaching to improve performance.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.
-
Account Health Support Specialist
3 weeks ago
Amazon Dev Center India - Hyderabad Hyderabad, India Full timeOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class ...
-
Account Health Support Specialist
1 week ago
Amazon Dev Center India - Hyderabad Hyderabad, India Full timeOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class ...
-
Account Health Support Specialist
1 week ago
Amazon Dev Center India - Hyderabad Hyderabad, India Full time· Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class ...
-
AHS Specialist, Account Health Support
1 day ago
Amazon Dev Center India - Hyderabad Hyderabad, India Full timeAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy on ...
-
Amazon Dev Center India - Hyderabad hyderabad, IndiaThe Communication trainer facilitates training of all specialists in Account health support team, drives initiatives and programs to improve voice/written performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training ...
-
AHS Specialist DEU, Account Health Support
4 days ago
Amazon Dev Center India - Hyderabad hyderabad, India Full timeOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class ...
-
AHS Specialist FRE, Account Health Support
4 days ago
Amazon Dev Center India - Hyderabad hyderabad, India Full timeOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class ...
-
Amazon Dev Center India - Hyderabad hyderabad, IndiaAs we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for ...
-
Amazon Dev Center India - Hyderabad Hyderabad, IndiaAs we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for ...
-
Mission Partner
1 week ago
Providence Global Center Hyderabad, India**About Providence** · Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 120,000 ...
-
Finance and Admin Assistant/ Executive/ Officer
3 weeks ago
Public Health Foundation of India Hyderabad, Telangana, India**Brief on the Organization**: · The Indian Institute of Public Health (IIPH) Hyderabad commenced with a mission to deliver public health education, pursue research and advocacy and support policy development. It lays strong emphasis on pursuing public health policy, practice, tr ...
-
Infection Control Nurse
1 week ago
ASIAN INSTITUTE OF NEPHROLOGY & UROLOGY PVT Hyderabad, IndiaFacilitates the operation of the hospital Infection Prevention/Control Program and supports continuous quality improvement · - Supports the hospital and medical staff, departments and teams including guidance, training, · technical support, celebrating successes and continued lea ...
-
Student Counselor
1 week ago
Teks Academy Hyderabad, Telangana, IndiaPosition Overview: · A student counselor is responsible for providing guidance and support to students, helping them overcome personal and academic challenges, and ensuring their overall well-being. They work closely with teachers, parents, and school staff to address students' e ...
-
Clinical Psychologist
1 week ago
Silver Oak Health Hyderabad, India**Summary**: · - We are looking for a hands-on individual with a passion for building compelling customer experiences. · **Role & Responsibilities**: · (The roles & responsibilities of this position include but are not limited to) · - Provide support and clarification with inquir ...
-
Unix, SQL Application Support
2 weeks ago
Optum Hyderabad, Telangana, IndiaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Professional, Health, Safety, Security
2 weeks ago
JLL Hyderabad, Telangana, IndiaJLL supports the Whole You, personally and professionally. · Health, Safety, Security & Environment Manager · Work Dynamics · About JLL · We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world ac ...
-
Wellness Coordinator
2 weeks ago
Woxsen University Hyderabad, IndiaSome of the key responsibilities of the Wellness Coordinator include: · - Planning, coordinating, and ideating wellness sessions and workshops. · - Developing and implementing wellness programs that align with the needs and interests of students, faculty, and staff. · - Creating ...
-
Supervisor Accounting
2 weeks ago
Optum Hyderabad, IndiaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Staff Nurse
2 weeks ago
2coms consulting pvt ltd Hyderabad, IndiaProvide high-quality patient care. · - Assist with the continuous development of staff. · - Identify hazards in the workplace and provide solutions. · - Treat emergency injuries. · - Develop programs to maintain health and safety. · - Identify work-related risks. · - Document all ...
-
Operations Coordinator
2 weeks ago
Providence Global Center Hyderabad, India**About Providence** · Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 120,000 ...
Operations Manager, Account Health Support - hyderabad, India - Amazon Dev Center India - Hyderabad
Description
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.
The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners.
We obsess over providing world class support to Sellers selling on the Amazon platform.We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The AHS Ops Manager is accountable for creating a high-performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience.
As a front-line manager of 15-20 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals.
The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt.
Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.Position Description:
Account Health Support Ops Manager
LOCATION:
Hyderabad, India
LANGUAGE REQUIREMENTS:
English - Italian
The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.
Key job responsibilitiesManages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.
Good business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices.
They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for service to our Sellers.
This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an deadline-driven environment.
The ideal candidate will have a commitment to employee development (including an emphasis on selection and retention), as well as an good level of dedication, motivation and intelligence.
Good communication skills as well as a technical and analytical aptitude are required.About the team
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
4+ years of operational and/or retail management experience
2+ years of team management experience
Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
PREFERRED QUALIFICATIONS
German, Italian or French languages are considered a plus.
Experience with operations, risk, fraud investigations etc.
Experience with six sigma tools and Lean techniques