Clinic Coordinator - Pune, India - Vitalife Health Services India Pvt. Ltd.
1 week ago
Description
Key Result Areas
Key Tasks
Operations
Complete responsibility for billing, appointments, refunds, registrations, concessions, collections and other functions in the clinic
Maintain hygiene inside the clinic - includes reception, consultation rooms, OT, patient rooms, rest rooms, corridors etc.
Payment of bills on time. Maintain all relevant paperwork.
Maintain stock of essential provisions including stationery, consumables etc.
Control of monthly running expenses to ensure that clinic profitability is maintained.
Coordinate with lab technician to ensure that the sample collection and lab reporting process is smooth and on time.
Ensure that all equipment is in working order. AMC's records are maintained and AMC's are updated on time.
Tie up with all relevant insurance firms and maintain relationship with them. Keep documentation up to date.
Ensure that all relevant documentation is maintained and submitted on time for Sonography, X-Ray, Pollution Control and other items where there is any interaction with the local government agencies.
Staff Management
Development of job descriptions & performance standards for staff
Evaluate and monitor performance of staff. Take necessary action in case of consistent poor performance.
Providing staff orientation, familiarity with work plans, & knowledge of performance expectations
Manage leave such that there is adequate staffing at all times.
Develop a system where staff can contribute and implement new ideas
Provide appropriate staff training as & when required
Recruitment of new staff members whenever required.
Patient Handling
Ensure consistently good service to patients
- Less waiting time
- Proper advice and guidance on all health related issues
- On time results
Ensure all data about patients is entered correctly during registration, appointments and billing.
ENSURE EACH and EVERY PATIENT GOES OUT HAPPY WITH THE SERVICE AT THE HOSPITAL.
Doctor Management
Ensure that the center has competent doctors for all relevant specialties. There should be a family physician throughout the day. Over time there should be at least 3 specialists for ENT, Gynecology, Pediatrics, Orthopedics, Dermatology and Internal Medicine. There should be at least one doctor for various super specialties.
Maintain relevant documents for all doctors (Copy of PAN Card, resume, MMC registration certificate, degree certificate etc.). Maintain updated doctor profiles - to be used for brochures, websites etc.
Ensure doctor payment is done on time.
Ensure doctor requests on all relevant issues (infrastructure, equipment, consumables, front office protocols etc.) are completed on time.
Policies & Procedures
Develop, implement and update policies and procedures for all the operations in the clinic
Ensure that the clinic manual is current and accessible to all employees, doctors etc.
Timely communication of information to staff through meetings
Safety
Ensure that standard blood and body fluid precautions are observed by all personnel
Ensure proper and timely documentation
Ensure that clinic facility, including equipment & supplies, is adequate for the patient population
Ensure all equipment are in working order
Ensure proper precautions are taken by staff and patients before any procedures
Quality Assurance
Ensure quality assurance functions related to clinic operations are performed at regular intervals
Develop appropriate quality control systems
Financials / Accounts
Knowledge of revenue level where operational break even is achieved.
Work towards improving margins across all services.
Maintain necessary excel sheets/google documents to track collection data and laboratory matching data. This needs to be shared with accounts every month.
Maintain leave and late coming data. Provide relevant details to HR such that salaries are disbursed on time.
Develop protocols for ensuring credit card reconciliation, cash reconciliation and bank reconciliation.
Marketing
Organize regular camps to increase awareness of services offered at the hospital/clinic.
Build a database of apartment blocks within 4 km of the center. Organize lectures, camps etc. regularly in apartment blocks.
Build a database of all corporate firms within 6 km of the center. Interact with the HR of these firms to build health check tie ups.
Design and display in-clinic posters on relevant topics
Design brochures / posters for newspaper leaflet campaigns.
Salary:
₹20, ₹25,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Schedule:
- Evening shift
- Morning shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (require
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