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    Client Service Manager - Noida, India - STORY Experiences Pvt. Ltd.

    STORY Experiences Pvt. Ltd.
    STORY Experiences Pvt. Ltd. Noida, India

    4 days ago

    Default job background
    Full time
    Description

    Job Responsibilities:

    Interact with clients and build relationships with them while ensuring their needs are being met

    Develop and oversee the implementation of client service protocols for global projects

    Resolve complex client problems or disputes in a professional manner

    Coach and support team members to help them meet departmental goals

    Keep records and documentation of client interactions for training purposes

    Willing to work according to different geographical time-zones if and when needed

    Qualifications:

    3-5 years prior experience in client servicing roles

    Proven experience in a leadership role is required

    Excellent communication skills

    Must demonstrate strong analytical thinking skills

    Should possess strong problem-solving skills and the ability to make sound judgment calls

    Superior organizational and time management skills

    Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience

    Ability to speak a second language is an asset

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