Gbs PMO Officer - Noida, India - British Council
Description
GBS PMO OfficerDate:23 Nov 2023
Location:
Noida, South Asia, IN
Company:
British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.
We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.Job Title:
GBS Programme Management Officer
Purpose of job:
GBS PMO will be responsible to closely track and report on the progress and performance of service delivery for PS functions in line to the agreed contract with the MSP.
The role will require to engage with functional leads and MSP counter parts to track and report as per the agreed contract governance.
This role will report directly to the PMO and Ops Governance Lead and will be based in India.Role context
As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers - Global Business Service (GBS), which is an industry practice.
To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme.
Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e.
The GBS function will be responsible for the following:
As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers - Global Business Service (GBS), which is an industry practice.
To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme.
Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e.
The GBS function will be responsible for the following:
- Accountable to Professional Services for operations delivery and performance
- Overall ownership for transition including reporting to governance forums and assurance reviews.
- Operational management of the contract (e.g., SLA/KPIs, delivery performance, governance, and reporting)
- Produce performance reports and initiate proactive actions to tackle underperforming areas.
- Provide necessary support for assessment and reporting of contract performance as per the applicable Public Procurement Regulations
- Establish governance including crossfunctional elements such as transition, transformation, continual improvement.
- Escalation management and troubleshooting with the MSP
- Implementation of transformation opportunities
- Implementation of approved change request
- Benefit tracking and reporting
- Accountable to Strategic Business Units and International Operations for workstream service delivery
- Ownership of operating model design and future roadmap
- Own process design, change and approval mechanism.
- Identification, prioritisation, and approval of transformation opportunities
- Setting of Standards and Processes for Supplier Relationship Management (SRM) / Contract Management
- Commercial a
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