Sanjay Kumar

Assistant Manager Sales and Service Coordinator

 WORK EXPERIENCE: -

FRONTLINE ELECTROMEDICAL LTD.

Assistant Manager Sales and Service Coordination 

(From Feb. 2022 to Current)

Sales Coordination 

1. Coordinate with Service engineers and Sales team for daily feedback about complaint.
2. Coordinate with Sales team to provide the sales support like provide the order status and any data information.
3. Provide the enquires of sales to the concern region person so that sales person can meet the customer and understood their requirement.
4. Maintain the Order status sheet like PO value, Freight, Tax, Advance payment, Sales person name, Delivery date etc.
5. Coordinate with sales team for their meeting with the privilege customer and schedule meeting with privilege customers on daily basis.
6. Coordinate with account team for generating the TAX Invoice for service charge, AMC, Sales invoice.
7. Coordinate with production team for lead time of product.
8. Coordinate with logistic team for dispatch of product.
9. Coordinate with customer for their product delivery status and complaint.
10. Follow-up with the sales person for payments so that product can be dispatch.

Service Coordination

1. Received complaint from customer.
2. Check the machine whether it is warranty or out of warranty.
3. Provide the telephonic support to customer by service engineer.
4. To know nature of complaint and any requirement of spare part before visit of service engineer.
5. Log complaint in CRM and provide the complaint No. with a projected date for service engineer visit.
6. If machine is out warranty then send quotation for service charges accordingly to the customer.
7. If machine is in warranty then log their complaint.
8. Scheduling service engineer to schedule for complaint visit.
9. Inform to customer for engineer details one day before visit.
10. After complete the work, take feedback from customer and close the complaint.
11. Follow-up with the customer for payments.

 AMCs

1. Convinced the out of warranty customer to take AMC by call.
2. Send AMC Offer to out of warranty/ renew / warranty expired customer after discussion.
3. Follow up the AMC Offer with customer on daily basis.
4. After negotiation get WORK ORDER / PO of AMC.
5. Maintain the AMC PO data’s in Master AMC sheet like Customer name, PO No. & date, PO amount, AMC duration period and no. of visit to be provide.
6. After received of advanced payment, arrange service engineer for AMC visit.

Reports

1. Send service engineer schedule every day to reporting officer.
2. Maintain the Open case pending case on daily basis.
3. Prepare unbudgeted of service engineer for any extra expanses and approve it and transfer the money to their account.
4. Maintain service charge quotation sheet and AMC Offers & follow-up sheet for order
5. Order tracking sheet.
6. Master AMC Sheet.
7. Making TAT report every month.
8. Payment follow-up report.
9. Feed back of privilege customer list for any negative reports.
10. Negative feedback report

• Worked with Reynold India Pvt. Ltd. as Assistant Manager Sales and Service Coordination from March 2018 to Feb. 2022
• Worked with ANG India Pvt. Ltd. As Manager Sales and Service Coordinator since Jan. 2017 to Feb 2018
• Worked with Shalcot Machanique Pvt. Ltd. (Manufacturing Firm) as Service Co-ordinator/Purchase since July 2012 to Jan. 2017.
• Worked with Sillver skill Pvt. Ltd. as an associate operation (Backend) since Jan.2009 –July 2012
• Worked with IRIS Software Pvt. Ltd. as an executive since Dec. 2007- Jan 2009
• Worked with Bellstone Hi-Tech International as an Export Executive since Nov.- 2004-Dec.2007

Academic Qualification: -    

• MBA in Operation Management from Sikkim Manipal University in 2012
• B.A from Delhi University in 2003
• 12th from N.O.S. with Science Stream (Physics, Biology, Chemistry) in 2000
• 10th from C.BS.E Board in 1996.

Additional Qualification : -   

• Diploma in Sanitary Inspector Course 1yr Duration 
• Diploma in D.T.P (Desk Top Publishing)
• Two paper pass of Computer ‘O’ Level

     (Personal Computer Software, Internet Web Page Designing)

• Knowledge of FoxPro, MS Word, Advanced MS Excel (Vlookup, Hlookup, Pivat Table, Reports and other formulas).
• Knowledge of Computer Networking
• Typing speeds 45 w.p.m.