Client Service Executive - Ernakulam, India - AD HOUSE

AD HOUSE

Verified Company

Ernakulam, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:
Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized sales strategies.

Maintain knowledge of all services offerings of the company.

Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.

Facilitate sales of all services according to company and client requirements.

Coordinate with clients and avoid any discontinuation from his or her end.

Administer all clients complaints and ensure timely resolution within required guidelines.

Perform troubleshoot on all client service issues and schedule all field service calls as required.

Manage and process and correspondence with clients.

Schedule all client appointments according to procedures and documents all customer transactions and prepare required paperwork.

Prepare all new contracts and handle all incoming calls for the same.

Analyze all client requirements and assist to prepare all service contracts and facilitate sales for the same.

Supervise all online chat sales calls for clients.

Proven sales skills as an ability to upsell and cross-sell.

Collaborate with appropriate team members to determine necessary strategic sales approaches.

Schedule: