- Develop Client Service Product Strategy through collaboration among key stakeholders representing different functions across multiple lines of businesses.
- Defining business problem statements with feedback from our clients and developing solutions to address key business problems.
- Articulates product vision and user stories in a manner clearly understandable to development teams and other stakeholders.
- Establishes user story acceptance criteria, accepts user stories, refines user stories with Scrum teams.
- Creates Sprint Release Plans with input from development teams.
- Monitors the development progress and provides updates to stakeholders, as requested.
- Leads planning and review meetings to communicate feedback on development achievements.
- Applies appropriate program management and Agile approaches to promote a disciplined value delivery process that provides transparency for CRM for Service product roadmaps.
- Exemplifying the commitment to continuous improvement by staying informed about approaches to client service technology, to help FIS deliver world class client experiences.
- 5-10 years' experience working with Client Service CRM and client service engagement platforms.
- Strong collaboration and communication skills that exemplify a commitment to partnering with our stakeholders in resolving support requests.
- Strong troubleshooting and problem-solving skills
- Working knowledge of systems up and downstream from Dynamics 365 for Service (CRM) such as Dynamics 365 for Sales, Service Now, email systems, chat systems, social media platforms, survey tools, feedback tools and client service engagement platforms.
- Expertise in Portfolio and Project management and agile delivery approaches including Kanban, SCRUM, and SAFe.
- Experience with work management tools such as Jira, Planview, Aha, ServiceNow.
- Strong critical thinking, decision making, negotiation, organization, prioritization, time management, analytical and people skills.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (, executive, management, individual contributors).
- Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefit
-
Managed Services
2 days ago
BT Group Gurgaon, IndiaManaged Services -Project Co-ordinator · **Job Req ID**:18916**Posting Date**:14 Jul 2023**Function**:Business Services & Operations**Location**:Candor TechSpace, Tikri, Secto, Gurugram, India**Salary**:competitive**Why this job matters** · The Service Delivery Advisor 2 assists ...
-
Customer Service
4 days ago
ARME Consulting Gurugram, Haryana, India**Currently seeking a highly organized and customer-focused individual to join as a Customer Service Associate for a BPO Company. As a Customer Service Associate, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relat ...
-
Customer Service
1 week ago
Quess IT Staffing Gurgaon, India**About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...
-
Client Servicing
1 week ago
BaffleSol Technologies Gurgaon, IndiaProvide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. · - Develop open and effective communication channels with each client that can be employed by other departments as well. · - Coordinate internal projec ...
-
Client Servicing
5 days ago
redef9skiLLs Gurugram, Haryana, India**Role Description** · The purpose of the job is to build brand through development and execution of advertising campaigns in media & Experiential (events /retail), help client in launching new products and services with specific responsibility for planning, coordination & execut ...
-
Customer Service
1 day ago
Talent Futures services Gurgaon, India*Hiring for Customer Service (outbound calling)* · *Only Excellent communication* · *Voice profile* · *Salary 15k-28k * · *Day shifts* · *6 days working* · *Location Gurgaon sec 18* · *Age upto 32* · *WhatsApp only* · **Job Types**: Full-time, Regular / Permanent · **Salary**: ₹1 ...
-
Service Coordinator
1 week ago
Om Sai Global HR Services Gurgaon, India**Job Overview** · Having Minimum 2 to 5-years' experience in same commercial kitchen field. Should have knowledge to coordinate with service team, their requirements like spares, get spare and other prices from principle or supplier, discuss with senior before submit the quote t ...
-
Customer Service
1 week ago
Brainwires infotech pvt. ltd Gurgaon, IndiaHiring for International Voice Process for Delhi NCR · Experience 1-3 Years in International Voice Process (US Collections, Customer Service, Sales) with excellent communication skills. · Graduates/Under Graduate · **Job Types**: Full-time, Permanent · **Salary**: ₹25, ₹32,000.00 ...
-
Service Advisor
2 days ago
JSB GROUP Gurgaon, India**About the job** · **About JSB Group**: · At JSB Group, we are working on automobile sales and service that is aimed at best in class service and enhance the customer experience for everyone. We are India's Best dealer for Skoda Dealers for Skoda, Volvo, Renault, Isuzu, Ford, Je ...
-
Api Services
3 days ago
Global Employees Gurgaon, IndiaLocation: · - Gurgaon / Chennai location. · Experience: · - 5+ years minimum · Working Mode: · - Hybrid (2-3 days working from office ) · **Notice Period · - Max 15 days** · **Skills: API/Services** · - Excellent knowledge of relational databases (Oracle/Sqlserver/MySQL and/or IB ...
-
Customer Service
4 days ago
Intertek India Private Limited Gurgaon, IndiaTo ensure the customer satisfaction, through prompt response and service. · - Key accounts management with business growth and customer retention in mind. · - To generate and convert new business leads to sustainable business tie ups. · - To make sure error free and on time regis ...
-
Customer Service
4 days ago
Vardhman Textiles Limited Gurgaon, IndiaServes customers by providing product and service information and resolving product and service problems. · - Attracts potential customers by answering product and service questions and suggesting information about other products and services. · - Opens customer accounts by recor ...
-
Service Coordinator
5 days ago
Cepheid Gurgaon, IndiaSpare parts transfer, Defective parts return) · - Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications. · - Process RMA and outbound shipments for all service ...
-
Customer Service
1 day ago
AWE-INSPIRING PRODUCTS AND SERVICES PRIVATE LIMITED Gurgaon, India**Role & Responsibilities**: · - Engage with customers via chat platforms and respond to their inquiries, concerns, and requests in a timely manner. · - Provide accurate and detailed information about products, services, and company policies to assist customers effectively. · - R ...
-
Customer Service
6 days ago
Recruzant HR Solutions Gurgaon, IndiaFrom 0 to 2 year(s) of experience · - ₹ 1,00,000 - 2,00,000 P.A. · - Gurgaon/Gurugramor · **Roles and Responsibilities** · 6 days working · 1 ROTATIONAL OFF · 6 MONTHS EXPERIENCE in BPO or fresher can also (good communication skill) · SALARY · fresher and experience both · 18k CT ...
-
Service Coordinator
1 week ago
Livin Products Pvt Ltd Gurgaon, IndiaLooking for a Service Coordinator for one of the leading window treatment solutions company. · Manage Service Team · Assess client issues and provide recommendations to fix problems. · Ensure each client is given the necessary services and follow up to fill ongoing Service needs. ...
-
Customer Service
1 day ago
Alt Source Pvt Ltd Gurgaon, India Part time**Job description** · **Responsibilities** · - Understanding the products and services offered by the company. · - Setting a sales target and developing a marketing strategy for the same. · - Calling existing and potential customers to update them about the recent launches. · - U ...
-
Network Services
5 days ago
BT Group Gurgaon, IndiaNetwork Services & Support Procurement Professional · **Job Req ID**:10015**Posting Date**:21-Feb-2023**Function**:Finance**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Completed ...
-
Employee Services
5 days ago
BNC Gurugram, Haryana, IndiaBNC is hiring for manufacturing client for Employee Services role for Gurgaon location · 1. Payroll and Time Management: · Advice the People and Culture representatives of the organization in defining the finalizing · scope of work for the payroll vendor and help in developing pa ...
-
IT Sales Service
1 week ago
MarketWick Pvt Ltd Gurgaon, IndiaVP sales · - IT Services (US Market year) · **Position Title**: VP sales · - IT Services (US Market) · **Location**: Gurgaon · **Exp Level**:10+ **Years** · **Salary**:Negotiable · **Education Qualification**:Bachelor degree or Degree in Management would be an added advantage · W ...
Agile Product Owner(Working knowledge of systems up and downstream from Dynamics 365 for Service - gurugram, India - FIS
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer ScienceTravel Percentage :
0%Agile Product Owner (7 to 10) Years Gurgaon/Pune/Bangalore
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team :
The Corporate Business Architecture team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.
About the role:
As an Agile Product Owner for our Dynamics 365 for Service based ecosystem of tools, you will play a pivotal role in the development and maintenance of CRM & client service engagement platforms. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Client Experience partners.
What you will be doing:
What you bring:
Education Requirements:
Bachelor's degree or the equivalent combination of education, training, or work experience.
What we offer you :
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Agile Product Owner(Working knowledge of systems up and downstream from Dynamics 365 for Service professionals in Gurgaon
-
Aditya Anand
QA Lead