Patient Relation Specialist in Bangalore - Bengaluru, India - Apollo XCM LLC

Apollo XCM LLC Bengaluru, India

1 week ago

Description

This is an on-site position based in Bangalore, India. Only applications in English will be reviewed.

Medical experience is not required for this role but preferred. Candidates with a background in Hospitality / Customer Service / are encouraged to apply

Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.

What you'll be doing:

Scheduling patient appointments and making reminder calls.
Obtaining patients' addresses, contact details, insurance information, and medical records.
Updating and verifying patient information.
Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
Participating in the construction of standard operating procedures and making contributions to improve those established.

Requirements

Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience

Strong proficiency both verbal / written - in English. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
Strong interpersonal and communication skills.
Focus on customer service.
Enjoys working with people.
Meticulous attention to detail.
Ability to work independently and proactively.
Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
Understanding of startup culture.

Benefits

Contractor agreement with our Headquarters in US
Monday to Friday, hours to be determined.
Salary to be negotiated.
Opportunities for learning and development
Stimulating multicultural environment

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Patient Relation Specialist in Bangalore - Bengaluru, India - Apollo XCM LLC

Description

Requirements

Benefits