Process Associate - Hyderabad, Telangana, India - Genpact
Description
_Genpact (
NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
_**_
- **
_ _
_ Responsibilities
_:
_ _
_Respond to customer queries and customer's concerns._
_ _
_Demonstrates effective, clear, and professional written and oral communication._
_ _
_Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance._
_ _
_ _
-
_Actively seek solutions through logical reasoning _
-
_Demonstrates strong problem-solving capabilities and assist customers in case of any issues._
_ _
_ _
_Provide excellent customer service to our customers._
_ _
_You should be responsible for exhibiting capacity for critical thinking and analysis._
_ _
_Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment._
_ _
_Basic knowledge of how digital payments work is required._
_ _
_Qualifications we seek in you
_:
_ _
_ Minimum qualifications_
_ _
_ _
_Graduate (Any Discipline)_
_ _
_Freshers are eligible._
_ _
_Proficiency in spoken & written English & Hindi and with neutral English accent._
**_
- **
_ _
_Preferred qualifications
_:
_ _
_ _
_Effective probing skills and analyzing / understanding skills._
_ _
_Analytical skills with customer centric approach _
_You should be able to work on a flexible schedule (including weekend shift)_
_ _
_ _
_ _
**_
Job_**_Process Associate_
_ Primary Location__India-Hyderabad_
_ Schedule__Full-time_
_ Education Level__Bachelor's / Graduation / Equivalent_
_ Job Posting__Apr 10, 2024, 2:54:15 AM_
_ Unposting Date__Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
More jobs from Genpact
-
Principal Consultant – .NET, Angular, SQL, Rest API
Hyderabad, India - 1 week ago
-
Vice President, GenAI Delivery Leader
Bengaluru, India - 6 hours ago
-
Inviting Applications for Business Analyst role with experience into IBM Open Pages GRC Platform
Bengaluru, India - 1 week ago
-
Mt-sourcing and Procurement
Noida, Uttar Pradesh, India - 6 days ago
-
Avp, Machine Learning Expert
Bengaluru, Karnataka, India - 4 days ago
-
Senior Manager-Order to Cash
Noida, India - 1 week ago