Team Member-it Infrasupport Services - Mumbai, Maharashtra, India - Kotak Mahindra
Description
Confidential Kotak Mahindra Bank LimitedRole:
Database Administrator (24x7)
Reporting to:
Head - Database admin
Role & Responsibilities:
- Managing and monitoring of all the Oracle, Sybase, Ms-Sql, MySQL, Mongo and Db2 databases, Management of all SRs, PMRs and calls.
- Project initiation and execution as per business requirement
- Data replication with minimum lag at DR site; Keeping DR databases up to date
- Performance tuning of the databases
- Ensuring that all the databases backup taken and health check maintained
- Database hardening and version upgrade.
Reporting Structure:
who is reporting to you
- Outsourced DBAs (Oracle, Sybase, MySQL, Ms-Sql, Db2, Application dba, RAC Admin, Bangalore DBA Team and Oracle ACS Support.)
Interfaces:
whom do you interact daily with
- Database administrators
- Unix system administrators
- Windows system administrators
- Storage administrators
- IT operation team
- IT Projects Team
- Application Support Teams
- Application vendor teams
- Respective Project Managers
- End Users
- DRM Team
13 Cloud Support Teams.
Key Performance Indicators (KPIs):
S/N
Key performance Indicator*Performance Measures
Weightage
1
99.5% uptime for all the Oracle, Sybase, MySQL, Ms-Sql, Mongo and Db2 databases.
Downtime/outage reporting - daily & monthly reports
30
2
Ensure 100% backup for all the databases, Designing appropriate Database backup policy
Daily report, Successful restorations (periodic/as per business requirement) - monthly report
20
5.
Continuous monitoring of the databases and its consistency, SR management,
Database fine tuning to enhance performance
Daily checklist, Standby status report, Release of production and report databases. Performance report (hit ratios)
20
4.
Database management and support within budgeted cost
Cost saving. Review of billing details
10
5
Security. Audit and ISO recommendation implementation for all the databases
VA reports. ISO/Audit reports & findings
10
6
Patch management
Database event monitoring report,
10
Confidential Kotak Mahindra Bank Limited
Monthly report
- Note more than 6
Other Key Performance Indicators:
Area
Details
Measurement Criteria
Operations
Ensure uptime for DB systems
Daily uptime report
Handle deliverables in co-ordination with vendor who provides managed services so that SLA can be met
Deliverables / SLA
Resource scheduling for onsite dba services
Shift Schedule
Ensure that no system release delay due to DB error
Daily reports/Checklist
Daily report
Archive log volume tracking
Daily report
Monitor space at database level
space details report
Review alert & error logs; corrective action in case of any error
Daily report
Mails
Measure hit ratios and protect against threshold values
Performance sheet
Ensure escalations are triggered on time and to the appropriate persons
Identification of area where further tuning/enhance is require to smoothen the DB management and ensure corrective action
Mails
Ensure synchronization for all standby databases at local & DR with mínimal lag
standby status report
Measure database growth and share the trend
Monthly report
Ensure analyze/gather stats for performance optimization
checklist
Data movement to history tables
mails
Ldap db2 reorg activity in TAM setup of netbanking
mails
Automation of jobs up to best possible extent
mails/shell scripts
Raise SR/PMR with product companies for internal errors/problems and follow-up until closure
SR/PMR details on mail
Handle 2nd level escalations 24*7 for all RDBMS
mails/phone calls
Ensure appropriate documentation
Process manuals, SOPs,
Confidential Kotak Mahindra Bank Limited
checklists, reports, system study, escalation matrix
Proactive communication with internal customers
mails
Identify root cause of the problem and implement permanent solution
Root cause analysis
Mails
Manage quality kiosk's alerts / sms, Monitoring mails and alerts efficiently
Mails
Attend weekly meetings with project team and allocate resources as per discussion
MOM
Updation of major activities sheet on regular basis
Major activities list
Ensure appropriate action plans and seamless execution for special tasks
Action plans, Number of special tasks
Publish / share notices for de-supported versions of Databases and insist for upgrade to latest/supported version
Communication/coordination on mails
Backups
Backups as per standard policies and business requirement
Backup report
Mails/Approvals
Configuration of backups for new databases
Mails
Identification of backups taking more time and tuning those up to the best possible way
Mails
Escalation for capacity planning to the management
Mails
Scheduling of Special and other adhoc backups
Mails
Re-verification of backup validity
Test restorations
Backup of Uat & Dev environments
Backup of user segments
Patch management
Ensure all patches coming from Ap
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