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    Senior Associate, SAP GRC - kolkata, India - Genpact

    Genpact
    Genpact kolkata, India

    19 hours ago

    Genpact background
    Full time
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

    We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

    And as you help us create a better world, we will help you build your own intellectual firepower.
    Welcome to the relentless pursuit of better.
    Inviting applications for the role of Senior Associate, SAP GRC
    SAP GRC provides technical leadership in the assessment, design, and implementation of SAP GRC security and IT risk solutions.

    Responsibilities:

    • SAP User Role Admin, Security Patches, Application of support packages.
    • Experience in support and maintenance of SAP AMS/ Implementation/ Support projects for clients across the globe.
    • Apply security policies to the SAP systems as determined by the IT Security group
    • Manage system performance, upgrades, corrections, and transport management (CTS/TMS), client and landscape strategies, batch scheduling.
    • Provide technical upgrades functional and technical enhancements.
    • Installation, upgrade and maintenance of SAP and SAP related software products.
    • Maintain HANA database, perform patch and service stack upgrades.
    • Perform SAP Software Installation, maintenance and administration of UNIX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Hana, Gateway).
    • Daily monitoring, administrating, troubleshooting, and tuning of all SAP systems.
    • Analyze performance bottlenecks and provide optimization techniques.
    • Identify and ensure incidents and request are prioritized and assigned correctly as per Client guidelines
    • Ensure SLA related KPIs are adhered to
    • Must be able to translate client business rules to technical business requirements. Must possess strong analytical skills.
    • Ability to confidently articulate information identified for delivery to the client
    • Must have good documentation skills and should be able to work in global environment, Ability to work on multiple modules same time.
    • Experience in Application Maintenance Support. L0, L1 & L2 Responsible for management of Client Impact tickets. Accountable for Service Restoral / Permanent Resolution of production incidents.
    • Responsible for successful Production start-up, Understanding of Roles & Authorizations
    • Hands on Configuration experience
    • Experience defining, implementing, and supporting business processes.
    • Good understanding of incident management and change management.
    • Must be able to communicate clearly and concisely.
    • Strong attention to detail and outstanding analytical and problem-solving skills
    • Able to work independently and with others; self-directed; take initiative to solve problems and overcome roadblocks. Results-oriented
    • Ability to thrive in a fast paced, rapidly-changing team-oriented environment
    Qualifications we seek in you
    Minimum Qualifications
    Graduate or postgraduate in B Tech, IT or MCA.

    Preferred Qualifications/ Skills


    • Good Communication skills
    • Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments.
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