- Handles first level calls/cases from Enterprise customers.
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling.
- Driving case progression as per the SLA
- Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
- Backlog Management and meet the expectation set with customers.
- Work on pending cases(backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client.
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it.
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing PCNSE certification within 120 days of go-live
- 2+ years of experience in data networking, routing & switching & network security.
- Network security experience is must.
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols – RIP V1/V2, OSPF, and BGP
- Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
- CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
- Knowledge of Server Load Balancing (SLB), VRRP and IGMP
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Network Engineer - Chennai, India - Movate
Description
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industryleading proprietary solutions, resilient operations, and innovative business engagement models.
It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively.
The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises.
Its diverse team of over 11,700 customercentric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position :
Network Engineer (L1 Engineer)
Experience : 2 – 5 yearsJob Location : Chennai - Perungalathur
Job Responsibilities:
Technical skills:
