- Circuit Order Management which includes requirements gathering and validation prior to order submission.
- Attend weekly vendor calls to know the status of the Circuit orders & provide updates to the stakeholders.
- Coordinate the Circuit test and turn-up with Telco's, Engineers, and Regional Technicians.
- Solve order issues and handle escalations.
- Handle Invoice Approvals that include Invoice validations, processing & auditing.
- Manage Circuit Inventory build & Maintenance which includes quarterly audit of Invoice Exceptions.
- Identify billing discrepancies & File disputes with carriers and track the same to closure.
- Report generation related to Business Unit Spend using MS Excel / Power BI & Tableau
- Good Understanding of Telecom Contracts terms and conditions.
- Knowledge of various Telecom Circuits. (DSL, DS1, DS3, OC3, ISDN BRI etc.)
- In-depth knowledge of MS Excel, including Word & SQL.
- Inventory Management & batch uploads.
- Knowledge of Telecom vendor billing platforms and invoice procedures
- Strong Project Management & Vendor Management skills.
- Excellent communication skills both verbal and written.
- Strong interpersonal and customer service skills.
- Self-motivated, independent, positive, friendly, and enthusiastic
- Able to learn quickly and perform at a high level in a fast-paced environment.
- Excellent communicator.
- Knowledge of Calero/Rivermine Telecom Expense Management tool will be an added advantage.
- Working knowledge of Tableau / Power BI and other Analytical tools.
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Network Engineer - chennai, India - Fidelity Investments
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Description
The Purpose of This Role
The Telecom Expense Management team under Data Center & Network Services (DCNS) group within Fidelity Business Services India Pvt Limited manages the Circuit Provisioning & Telecom Expense Management function. This group caters in procuring Telecom Circuits for Fidelity Data Centers, Campus Sites, Investor Centers, Co-Lo & Customer locations. This also includes Invoice Management & Approvals. In addition, it also procures Market Data Feeds for Fidelity Capital Markets and manages their billing processes.
The Value You Deliver
The Skills that are Key to this role
Technical / Behavioral
The Skills that are Good to Have for this role.