Customer Process Executive - Powai, Mumbai, Maharashtra, India - WUElev8 Innovation Services

WUElev8 Innovation Services

Verified Company

Powai, Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WUElev8 Innovation Services Private Limited
Where U Elevate drives
technology innovation with
future ready tech
talentWhere U Elevate is
working on fulfilling the
vision of making India an
'Innovation Hub' of the
world, by enabling
organizations drive their
technology innovation with
the future-ready tech
talent. Where U Elevate
does this by providing a
platform to the grassroot
tech talent to upskill by
solving industry problems
under mentoring from
industry experts and
become 'Future-Ready'.
Where U El...

Customer Process Executive
Full Time. Immediate Notice period acceptable. 50 vacancies
2 to 2.2 LPA
1 to 3 Years
Powai, Mumbai

Job Description:

Skills Required

PRINCIPAL RESPONSIBILITIES:

Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED
Comprehension - Ability to clearly understand the problem statement

Composition:

Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

Voice & Accent:

Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

Strong customer service focus:
Ability to empathize with the customer - Prioritizing customer needs

Desired Skills:
Self-Discipline

Learning and decision making
Patience and action oriented

CANDIDATE SPECIFICATION

Must have

Graduate / Undergraduate can
Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes.

Good to have

Worked in Airlines Industry/ (reservation & ticketing)
IATA certified/Trained on foundation/consultant course (Airlines business)
Work on track & trace ( for logistic business)
Experience in international call center will be an advantage.
Experience of Air travel would be desired.
Knowledge of Western culture would be an added advantage. (USA/UK culture)

Important notes:

5 days working and any 2 week offs.
Should be flexible in 24*7 shifts.
Should be within Transport Boundary.
IATA certification or Experience in airline ticketing would be an added advantage.

Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA