Jobs
>
Noida

    Vice President - Noida, India - RateGain

    RateGain
    RateGain Noida, India

    1 week ago

    Default job background
    Full time
    Description
    Exploring the Role: The Vice President of Customer Success is responsible for developing and executing strategies to drive customer retention, and growth. This is a leadership role for APMEA region and involves leading a team of Customer Success Managers and Directors. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). How your day will look like .You will: 1. Drive Customer Success Outcomes

    Implementing a customer-first approach throughout the organization and demonstrating the value of customer success from a business perspective

    Leading the growth charter by establishing OKRs, KPIs, customer metrics to track, and every other measurable score that effectively gauges the performance of the entire department.

    Increase renewal rates and reduce churn

    Expand our revenue in accounts through cross-sell and up-sell

    Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

    Drive new business growth through greater advocacy and reference-ability

    2. Define and Optimize Customer Lifecycle

    Pin down customer lifecycles, correctly set the reach-out process, channels, and touchpoints

    Map customer journey

    Develop listening points in journey (e.g.; usage, satisfaction, etc.)

    Standardize interventions for each point in journey

    Define segmentation of customer base and varying strategies

    Identify opportunities for continuous improvement

    3. Manage Customer Success Activities

    Onboarding, Training, Customer Support, Customer Success Management, Renewals, Cross-sell / Up-sell

    Measuring, reporting, and analyzing others' reports on the effectiveness of the CS initiatives.

    What will help you succeed in the role: While you will be given all the training required to be successful on the job, following are the few competencies you will need to accelerate your growth: Knowledge:

    In-depth understanding of hotel distribution technology is preferred (including connection with OTAs, GDS, content etc.)

    Deep understanding of value drivers in recurring revenue business models

    Business development knowledge and, ideally, experience growing a business.

    Education & Work Experience:

    years of experience growing the business with proven performance and specific revenue goal achievement.

    Ideally combined background of post-sale and sales experience with a strong commercial acumen

    Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports.

    Behavior:

    Passion for learning

    Adaptability and team work

    Visionary mindset

    Skills:

    Strong empathy/obsession for customers AND passion for revenue and growth

    Analytical and process-oriented mindset

    Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.

    Strong customer engagement skills with a proven track record of managing large teams

    Abilities:

    Ability to manage influence through persuasion, negotiation, and consensus building

    Ability to read commercial contracts and understand legal clauses

    Demonstrated desire for continuous learning and improvement

    Equal Opportunity Employer

    We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • NetAmbit

    Vice President

    3 weeks ago

    NetAmbit Noida, India

    NetAmbit ValueFirst Services India Private Ltd. · Founded in 2000, NetAmbit has been driven by a visionary mission to democratize financial services, ensuring accessibility for all. Our core focus lies in empowering businesses to achieve sustainable growth, particularly in high-t ...

  • Genpact

    Vice President

    3 weeks ago

    Genpact noida, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Hotelogix India Private Limited

    Vice President

    3 weeks ago

    Hotelogix India Private Limited noida, India

    Organizational Requirement: · Vice President of Engineering: passionate about Products. · About Hotelogix: · Hotelogix is well positioned to become the leading hospitality tech player in South Asia and the South East Asian Markets. This would mean that Hotelogix would be th ...

  • Seven Consultancy

    Vice President

    3 weeks ago

    Seven Consultancy noida, India

    JOB DETAILS · 1 Responsible for top line and bottom line. · 2 Planning & Budgeting for Sales Targets. · 3 Closely managing and monitoring Working Capital. · 4 P&L responsibility · 5 Development and implementation of the sales strategy to maintain and drive business growth · 6 S ...

  • Coforge

    vice president

    3 weeks ago

    Coforge noida, India

    Job Description · D&A Head of Pre-Sales and Solutions:?Drive the overall pre-sales and solutions charter for the Data and Analytics Horizontal Business unit in line with company?s strategy and vision, work closely with the Delivery and Sales leadership across the HBUs and IBUs. ...

  • NetAmbit

    Vice President

    2 weeks ago

    NetAmbit noida, India

    NetAmbit ValueFirst Services India Private Ltd. · Founded in 2000, NetAmbit has been driven by a visionary mission to democratize financial services, ensuring accessibility for all. Our core focus lies in empowering businesses to achieve sustainable growth, particularly in high ...

  • Vbeyond

    Vice President

    10 hours ago

    Vbeyond Noida, India

    In this role, LDT lead is responsible to lead the improvement agenda for the vertical/customers assigned, working closely with COOs and other senior stakeholders, including clients. S/he is accountable to identify, coach and develop talent in LDT (BBs and MBBs) and charter agenda ...

  • Genpact

    Assistant Vice President

    3 weeks ago

    Genpact noida, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Vice president, Finance

    3 weeks ago

    Genpact noida, India

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Genpact

    Assistant Vice President

    3 weeks ago

    Genpact noida, India

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • EXL

    Senior Vice President

    4 days ago

    EXL Noida, India

    Role/Title: SVP – Digital Delivery · Experience:20+years · Location: Noida/Pune/Bangalore · Work Mode: Hybrid · Shift Timing: 1:00 pm – 11:00pm · Overview · As the Senior Vice President for Delivering AI/ML and Digital Solutions and Automations, you will lead our organization's s ...

  • EXL

    Assistant Vice President

    3 weeks ago

    EXL Noida, India

    Design and implement digital capability development initiatives aligned with organizational goals and industry best practices. · Drive continuous improvement in digital skills and competencies across the organization. · Collaborate closely with stakeholders to analyze technical ...

  • WhiteSlips Job Management Consultants

    Assistant Vice President

    9 hours ago

    WhiteSlips Job Management Consultants Noida, India

    Develop and execute pricing strategies for our entire range of products and services. · Analyze market trends, competitive landscapes, and cost structures to inform pricing decisions. · Collaborate with the sales teams to develop and implement effective negotiation strategies. · ...

  • WhiteSlips Job Management Consultants

    Vice President Operations

    4 days ago

    WhiteSlips Job Management Consultants Noida, India

    Support the identification of new and emerging risks and design of a suitable yet commercial control environment to provide protection. · • Support the identification and resolution of control issues and themes including managing the resolution of audit and other BU control issue ...

  • Coforge

    senior vice president

    3 weeks ago

    Coforge noida, India

    Job Description · GLOBAL DELIVERY HEAD Detailed JD to be shared on mail · Posted On GLOBAL DELIVERY HEAD Detailed JD to be shared on mail Skills Required Delivery · Posted On Delivery Location Greater Noida · Posted On Greater Noida Desirable Skills Delivery · Posted On ...

  • Crest'XO

    Senior Vice President

    4 days ago

    Crest'XO Noida, India

    Role Description: Global Head – Digital Engineering · The leader would drive a hyper-growth agenda for the Engineering pillar and scale the business from $70M to over $150M+ in the next 2 years. The leader is expected to scale the current team size of about 1300 people while focu ...

  • WhiteSlips Job Management Consultants

    Assistant Vice President

    4 days ago

    WhiteSlips Job Management Consultants Noida, India

    Proactively identifies and creates opportunities to improve the customer and client experience with QA. · Promotes a one team culture throughout our teams. · Agree challenging performance and development objectives for all direct reports providing regular feedback and / coaching ...

  • EXL

    Assistant Vice President

    2 days ago

    EXL Noida, India

    Hi ALL, · EXL is hiring for AVP-FPNA with 9 to 15 years of experience. Interested candidates can share their profile to · Job Description · Need to work very closely with very senior stakeholders and perform activities associated with the operational plan, budgeting, forecasting ...

  • EXL

    Assistant Vice President

    4 days ago

    EXL Noida, India

    EXL Service is hiring for AVP - Finance - Pricing Team. · Education - CA/MBA from Tier 1 institute · Interested candidates can share their resume on with following details · Current CTC · Expected CTC · Notice Period · Highest Qualification · Experience in deal pricing · Qualifi ...

  • EXL Service

    Assistant Vice President

    4 days ago

    EXL Service Noida, India

    EXL is looking for AVP - Finance Training role Shift starts from 11 am · Candidate must have experience in finance training - banking, capital markets and F&A process · Interested candidates can share their resumes on with following details · Current CTC · Expected CTC · Comfort ...