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    IPC Coordinator - Mumbai, India - CANOPUS-GBS

    CANOPUS-GBS
    CANOPUS-GBS Mumbai, India

    8 hours ago

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    Description

    Roles & Responsibilities :

    • The person will be responsible for all the incidents reported tracked till closure.
    • The person will be involved in all P1 & P2 incidents. In this role the person will work with the respective internal & External Stake holders for getting the application up and running with an immediate fix. In addition, the Team member is expected to triage incidents towards resolution.
    • Should have prior experience in working with Banks.
    • This Person will be engaging and carrying out stakeholder communications. The role would be responsible for keeping the Senior Management & all Stake holders informed of ongoing incident & expected ETA for resumption of Services.
    • The person would be responsible for co-ordinating with various teams for preparing Incident Report. Following up with Infra and Application team for capturing all the RCAs for the P1 & P2 incidents & follow up for permanent fix with ETA.
    • Need to do the tracking and follow-up on all p1 to p4 incidents on Backlog incidents, Pending incidents, Incident stuck due to various dependencies etc.
    • Verify and asses the changes, participate in CAB, risk assessment, Co-ordination with various teams (Internal and External), PIR etc.
    • The person will be responsible for proactively reviewing the changes/ release which are being moved to production (Forward Change Schedule) for applications & infrastructure.
    • Good understanding on Problem management, Driving the RCAs in Infra as well as Application area.
    • Identify the potential Problems, co-Ordinate with multiple teams to find out the permanent fix.
    • The person should have sound understanding of Banking applications, network and infrastructure technologies.
    • The person should have minimum 6 to 8 years of IPC Management experience in large & complex environment.
    • The person should have excellent written and oral communication skills
    • Minimum 8 years of IT Infrastructure/Operations management experience with BE/B.Tech/Equivalent qualification and relevant certifications (ITIL, Technical skills)
    • This is a 100% onsite, 24x7 roster based role in Belapur Mumbai. Absolutely no remote / home working.
    )
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