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    MSP Relationship Manager - mumbai, India - British Council

    British Council
    British Council mumbai, India

    6 days ago

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    Description

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
    We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
    Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

    About the role:

    GBS Finance Operations Lead will have solid-line reporting into the Head of Global Finance Process and dotted-line reporting into the Global Business Services (GBS) Operations Head.

    This role will be responsible to provide the strategic and operational guidance for the captive and outsourced finance operations. The role will require to work closely with the global leadership to engage right sourced operational capability efficiently and effectively towards achieving the organisations long-term strategic goals.

    As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers – Global Business Service (GBS), which is an industry practice.

    The objective of establishing GBS practice is to effectively manage internal stakeholders, whilst efficiently manage supplier relationship and performance. This GBS organisational will be led by Director Global Business Services reporting into the COO.

    Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e., Finance, HR, D&T and Procurement. In brief GBS function will be responsible for the following:

  • Accountable to Professional Services for operations delivery and performance
  • Overall ownership for transition including reporting to governance forums and assurance reviews.
  • Operational management of the contract (e.g., SLA/KPIs, delivery performance, governance, and reporting)
  • Produce performance reports and initiate proactive actions to tackle underperforming areas.
  • Provide necessary support for assessment and reporting of contract performance as per the applicable Public Procurement Regulations
  • Establish governance including cross-functional elements such as transition, transformation, continual improvement.
  • Escalation management and troubleshooting with the MSP.
  • Implementation of transformation opportunities
  • Implementation of approved change request
  • Benefit tracking and reporting

    • The GBS function will be supported by Professional Services (PS SROs) who will be responsible for the following.

  • Accountable to Strategic Business Units and International Operations for workstream service delivery
  • Ownership of operating model design and future roadmap
  • Own process design, change and approval mechanism.
  • Identification, prioritisation, and approval of transformation opportunities

    • The GBS will also be supported by existing corporate functions such as Procurement for the following:

  • Setting of Standards and Processes for Supplier Relationship Management (SRM) / Contract Management
  • Commercial and procurement aspects of contract management (e.g., invoicing, service credits, T&C)
  • Compliance with contract obligations
  • Compliance and reporting as per the Public Procurement Regulatory obligations (supported by GBS and Legal)

    • As this role has global stakeholders, some travel globally will be required.

    What we require of the successful candidate:

    Language Requirements

  • The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

    • Education and Qualifications

  • Higher Education – Degree Level.
  • Recognised International Accounting or Finance qualification or equivalent such as a relevant degree.

    • Role specific knowledge and experience:

  • Prior experience preferably in a leading role in the relevant function of a large global diverse organisation
  • Extensive experience in managing end to end finance operations.
  • Analytical, evaluative, and finance management abilities with keen attention to detail and the ability to meet deadlines.
  • Demonstrated track record of deploying digital technology to drive transformation within Finance
  • Worked in global diverse organisations

    • Role Specific Skills

  • Expert in managing multiple blended finance processes with large headcount.
  • Ability to advise and guide provider resources to bring delivery excellence, improve customer experience in the British Council environment.
  • Good understanding of industry best practices in the finance domain
  • Follow participative style of leadership, engage in cross-departmental networking and author forward-thinking service delivery plans with partners.
  • Proven successes in building, growing , and improving profitability, performance & value to business.
  • Highly effective influencing and enabling skills.
  • The ability to problem-solve and anticipate issues.
  • Outstanding communication and negotiation skills
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