Jobs
>
Bengaluru

    Apply in 3 Minutes Information Technology Help Desk Analyst - Bangalore Urban, India - Exela Technologies

    Exela Technologies
    Exela Technologies Bangalore Urban, India

    4 days ago

    Exela Technologies background
    Description
    Purpose and scope of the role


    Organisation provides an innovative service to help hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner.

    Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical Teams. A dedicated Support Team, based abroad/india offices, answer customer enquiries, and help resolve various issues faced by the Users.


    Organisation is going through a period of significant growth and are deploying the service across an increasing number of hospitals and GP practices.

    We are looking for motivated Computer graduates with excellent communication skills and the ability to learn quickly to join our fast growing Team.

    Key Skills Required


    • Excellent English – Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users.
    • Must have Calls, Emails and Chat etiquette to manage Users professionally.
    • Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails).
    • Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner.
    • Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed.
    • Must have the ability to navigate through multiple web applications while assisting Users.
    • Ability to prioritise and manage workload.
    • Experience using Microsoft Office Suite.
    • Must have Incident Management knowledge.
    Responsibilities


    • Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner.
    • Should follow the process guidelines, SLAs and TATs set by the Organisation.
    • Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues.
    • Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases.
    • Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc).
    • Should utilise the resources appropriately to contact the User. Example – Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues.
    • IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues' Tickets in their absence.
    • Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields).
    • To accurately log all customer interactions appropriately in the Organisation's ticketing tools (Jira).
    • Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed.
    • Must answer continuous calls (back-to-back) without compromising on quality.
    • Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users).
    • Should have the ability to manage multiple tickets concurrently.
    • To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels or Reporting Manager.
    Additional Information


    Job Location:
    Bangalore


    • Working Days- Mon to Fri
    • Shift Timings- 12:00 PM to 12:00 AM IST (flexible hours)
    • Working Mode- Hybrid
    • Qualification- BCA, MCA, BSc Computer Science, B. Tech Computer Science
  • Squarepoint Capital

    Desk Quant Analyst

    4 days ago

    Squarepoint Capital bangalore, India Full time

    Role: Desk Quant Analyst · Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. · Squarepoint is a global investment management firm that ...

  • ECI

    Service Desk Analyst

    4 days ago

    ECI bangalore, India

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...

  • Creencia Technologies Pvt Ltd

    Service Desk Analyst

    2 days ago

    Creencia Technologies Pvt Ltd Bengaluru, India

    Role : Service Desk Analyst · Responsibilities : · - Experience in using helpdesk ticketing system · - Office 365 and SharePoint experience · - Automation for current IT processes, enhancing the current processes · - Good knowledge of ITIL based Incident/Change/Problem managemen ...

  • ECI

    Service Desk Analyst

    1 week ago

    ECI Bengaluru, India

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...

  • Philips

    IT Service Desk Analyst

    1 week ago

    Philips bangalore, India

    Job Title IT Service Desk Analyst Job Description Job title: IT Service Desk Analyst · You are responsible for: · Resolve high number of Incidents & Requests daily from phone queue & Service Now queue · Create Knowledge Base items and other functions in Service Now Escalatio ...

  • SNC-Lavalin

    Service Desk Analyst

    4 days ago

    SNC-Lavalin Bengaluru, India

    Job Description · ​ · We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated ...

  • SNC-Lavalin

    Service Desk Analyst

    1 week ago

    SNC-Lavalin Bengaluru, India

    · Job Description · We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated t ...

  • SNC-Lavalin

    Service Desk Analyst

    1 week ago

    SNC-Lavalin Bengaluru, India

    · Job Description · ​ · We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicat ...

  • SNC-Lavalin

    Service Desk Analyst

    4 days ago

    SNC-Lavalin bangalore, India

    Job Description · ​ We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated ...

  • NTT DATA

    Deal Desk Analyst

    1 week ago

    NTT DATA bangalore, India

    Job Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...

  • SNC-Lavalin

    Service Desk Analyst

    1 week ago

    SNC-Lavalin Bengaluru, India

    Job Description · We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to e ...

  • SNC-Lavalin

    Service Desk Analyst

    1 week ago

    SNC-Lavalin bangalore, India

    Job Description · We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to ...

  • NTT

    Deal Desk Analyst

    6 days ago

    NTT Bengaluru Karnataka, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Deal Desk Analyst

    4 days ago

    NTT bangalore, India Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • Lighthouse

    Service Desk Analyst

    4 days ago

    Lighthouse Bengaluru, India Full time

    What is special about Lighthouse? · Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems whil ...

  • Apex Group Ltd

    Service Desk Analyst

    4 days ago

    Apex Group Ltd bangalore, India

    IT Service Desk Agent(24*7 Support Rotational Shifts) · Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. · The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and B ...

  • Macropace Technologies

    Service Desk Analyst

    2 weeks ago

    Macropace Technologies Bengaluru / Bangalore, India Part time

    Responding to queries from clients, end users, and the organization on the phone, via email, in person. · • Managing and prioritizing help desk tickets · • Generating sign ins for new hires during the onboarding process · • Determining the best solution based on the issue and ...

  • arm limited

    Service Desk Analyst

    4 days ago

    arm limited bangalore, India

    Job Description · Job Overview: · Act as the first point of contact for all end user tickets globally via multiple channels: chat, phone and Service Now portal. This is a hands on role that will require technical expertise working closely with EIT teams to solve and resolve ...

  • Unisys

    Service Desk Analyst

    4 days ago

    Unisys bangalore, India

    What success looks like in this role: · Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and ...

  • Unisys

    Service Desk Analyst

    4 days ago

    Unisys Bengaluru, India

    What success looks like in this role:Who we are: · Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and serv ...