-
Inbound Call Centre Operator
3 days ago
FUTUREROLE INC Bengaluru, IndiaImmediate Requirement for E-Commerce-Semi Voice... · Walk in Interview · Customer Care Executive-Inbound Service Voice · Qualification - Under Graduates or Graduate · Languages Known - Good English with Hindi,Marati,Gujarati · **Job Types**: Full-time, Regular / Permanent, Freshe ...
-
Inbound Call Centre Operator
3 days ago
FUTURE ROLE Bengaluru, IndiaProcess name Airtel Black · Languages - Excellent English + Hindi/Marathi/Gujarati/Malayalam/Tamil/Kannada ) /Bengali · Qualification - Graduate Fresher/Experienced · Shift - Rotational shifts · Take home · Working days 5 and 2 rotational week off · **Job Types**: Full-time, Fre ...
-
Inbound Call Centre Executive
4 hours ago
Talent Bee Consulting Pvt Ltd Bengaluru, IndiaExperience in providing customer service support · - Excellent knowledge of management methods and techniques · - Proficiency in English · - Working knowledge of customer service software, databases and tools · - Providing help and advice to customers & staff · - Handling custome ...
-
Executive - Distributor & Customer Support
2 days ago
IndusViva Health Sciences Pvt Ltd Bengaluru, Karnataka, India_**Job Description - Executive - DCS**_ · The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. · Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distribu ...
-
Call Centre Executive
1 day ago
Careproglobal Bengaluru, IndiaCall Centre executive · Managing inbound and outbound calls in a timely manner · Identifying customers' needs, clarify information, research every issue and providing solutions · Day shift - 11am to 8 pm / 9 am - 6 pm · Night Shift - 7pm to 4 am / 12 pm - 9 pm · **Salary**: ₹20, ...
-
Customer Care Executive
1 week ago
NeoLotex Business Solutions Pvt Ltd Bengaluru, IndiaWe have job opening for Customer Care Executive who is having experience in inbound call centre. · - Answering customers queries by phone. · - Relaying extensive product information to customers. · - Providing customers with clear instructions to resolve issues. · - Rerouting cus ...
-
Patient Service Executive
3 days ago
Dr Batras Positive Health Clinic Pvt. Ltd Bengaluru, India**Experience - Freshers to 6 years** · **Location - Whitefield Bangalore** · **Notice period - Immediate joining** · **Roles and Responsibilities** · The primary responsibilities of the role are as follows: · - 60% Call Handling 40% personal interaction. · - Handling Inbound & Ou ...
-
Contact Centre Service
2 days ago
HSBC Bengaluru, India**Business**:RBWM** · **Open positions:1** · **Role Title: CONTACT CENTRE SERVICE & SALES ASSOCIATE I GSC's** · **Global Career Band:8** · **Location **_(Country / City )_**:Bangalore** · **Recruiter Name : Saloni Bajaj** · **Why join us?** · **Role Purpose** · Receives general i ...
-
Patient Service Executive
6 days ago
Dr Batras Positive Health Clinic Pvt. Ltd Bengaluru, India**Experience - Freshers to 6 years** · **Location - Whitefield & Indiranagar** · **CTC upto 20000/-** · **Notice period - Immediate joining / 15 days** · **Roles and Responsibilities** · The primary responsibilities of the role are as follows: · - 60% Call Handling 40% personal i ...
-
International Voice Process
2 days ago
JoulestoWatts Business Solutions Pvt Ltd Bengaluru, India**Experience**:Minimum of 12 months experience in a customer service environment. · **The Role**: · Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2's customer base via inbound telephone calls. · **Key Responsibilities**: · ...
-
Ccss Representative Gsc's
2 days ago
HSBC Bengaluru, India**Business**:CONTACT CENTRE: SERVICE & SALES** · **Open positions: 1** · **Role Title**:CONTACT CENTRE SERVICE & SALES ASSOCIATE** · **Global Career Band: 8** · **Location **_(Country / City)_**:Bangalore** · **Recruiter Name: Saloni Bajaj** · **Why Join Us**: · If you're looking ...
-
Call Center Executive
6 days ago
IndusViva Health Sciences Pvt Ltd Bengaluru, IndiaThe Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. · Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity o ...
-
Call Center Executive
1 day ago
IndusViva Health Sciences Pvt Ltd Bengaluru, IndiaThe Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. · Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity o ...
-
Patient Service Executive
3 days ago
Dr Batras Positive Health Clinic Pvt. Ltd Bengaluru, India**Experience - Freshers to 2 years** · **Location - Whitefield - Bangalore** · **Notice period - Immediate joining / 15 days** · **Roles and Responsibilities** · The primary responsibilities of the role are as follows: · - 60% Call Handling 40% personal interaction. · - Handling ...
-
Call Center Executive
2 days ago
IndusViva Health Sciences Pvt Ltd Bengaluru, IndiaThe Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. · Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity o ...
-
Patient Service Executive Account Executive
1 week ago
Dr Batras Positive Health Clinic Pvt. Ltd Bengaluru, India**Role & responsibilities** · - Responsible for Patient Management at the centre · - Intermediate between the Patients and Doctors · - 60% Call Handling 40% personal interaction. · - Handling Inbound & Outbound calls. · - Having skills of interaction with people, · - Reference co ...
-
Call Center Executive
2 days ago
BizaccenKnnect Pvt Limited Bengaluru, India**Profile - **Call Centre Executive · **Location - **Bangalore, Karnataka · **Requirement: · -**: · - Any Graduate with Good Communication · - English Must + Kannada/Malayalam · **Roles & Responsibilities: · -**: · - Handle a volume of inbound and outbound calls in a timely manne ...
-
Call Center Executive
2 days ago
IndusViva Health Sciences Pvt Ltd Bengaluru, IndiaThe Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. · Work Location Bangalore. · Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise t ...
-
Contact Centre Service
2 days ago
HSBC Bengaluru, India**Business**:RBWM** · **Open positions:1** · **Role Title: CONTACT CENTRE SERVICE & SALES ASSOCIATE** · **Global Career Band:8** · **Location **_(Country / City )_**:Bangalore** · **Recruiter Name : Saloni Bajaj** · **Why join us?** · **Some careers grow faster than others** · If ...
-
International Voice Process Uk/us-hebbal
1 week ago
Conneqt Business Solutions Bengaluru, IndiaWe are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeti ...
CEC - Subject Matter Expert - Retail Assets-Customer Experience Center-Contact Centre Inbound - Bengaluru, India - Kotak Mahindra
Description
Grade :
M1/M2
Job Role
To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Subject Matter Expert (SME) will support Team Leader in improving and maintain performance as below
Timely Processing of Requests in the CRM – Siebel
helping officers with knowledge by conducting 1-1 sessions
Job Description
Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (
For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers