Cro (Customer Relation Officer) - Madurai, India - AHRI

AHRI

Verified Company

Madurai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015.

We have 14 branches with 200+ staff and planning for Pan India expansion.

Required Customer Relation Officer for our upcoming center at Salem.

Qualification

Graduation (MBA Preferred)

Experience

Min. 1 yrs in sales and marketing (Preference for Healthcare industry experience)

Age

Below 30

Gender

Male
Good communication skill and proficient in MS office

Roles and Responsibilities

Advise customers regarding our services and convince them about our strengths
Coordinate with the medical team and give suitable solutions for the customer
Achieve sales and revenue targets and work diligently to meet them
Resolve customer complaints quickly and effectively
Act as point of contact for complaints and escalate issues as appropriate
Help sales team upsell or crosssell services and products
Collaborate with internal teams to address customer needs
Participation in all Promotional Activities
Planning customer relations management strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
Implementing strategies to test the various forms of marketing developed by the team.
Liaising with other Government departments as and when needed.
Making sure the customer database is correctly segmented for targeted marketing activities.
Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team
The ability to meet tight deadlines and outstanding time management skills.
Team working and leadership skills; create new strategies and stay on top of the administration side of things.
Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.