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Operations Manager
2 weeks ago
Torani India Noida, IndiaCompany Description · Torani India is a leading fashion house located in Noida. Founded by Karan Torani, the company specializes in designing exquisite bridal couture, inspired by Indian heritage and created using traditional Indian techniques and looms. With a flagship store in ...
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Manager- Operations
3 weeks ago
MetLife noida, IndiaAnalytics & BI –Manager · Position Title: Manager · Reports to (Responsibility Level): Senior Manager · Supervises: NA · Location: · Noida · Global Grade: · GG 11 · Complexity: C5T5 · PID/s Load Mapping: GT-286 · Position Summary · This position is located w ...
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Operations Manager
3 weeks ago
Soham Experiences noida, IndiaThe ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous exper ...
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Marketing Operations Manager
3 weeks ago
Innova Solutions Noida, IndiaCompany Description · Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, As ...
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Manager, Service Operations
1 week ago
Clarivate Noida, India Full timeAbout You – experience, education, skills, and accomplishments · Minimum Bachelor's degree in any stream · 6-8 years of overall work experience · 1-3 years of experience in People Management (for external & internal candidates) · It would be great if you also had . . . · R ...
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Associate Operations Manager
3 weeks ago
R1 RCM noida, IndiaResponsibilities: Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.Manages people and drives retention.Analysis data to identify process gaps, prepare reports.Performance managementFirst level of es ...
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Assistant Manager-Operations
3 weeks ago
MetLife noida, IndiaExperience in working with large data and able to summarize the data · Excellent Microsoft Excel/Word/ VB/ VBA skills · Experience in SQL is preferable (Python/ R coding skills would be a plus) · Meticulous in the validation, presentation and communication of results · Respec ...
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Unit Manager- Operations
1 week ago
MetLife Noida, IndiaPosition Summary · This position is located within the Analytics and Business Intelligence group, which provides actionable and advanced reporting & BI reporting solutions to support MetLife Business operations and strategy. The incumbent would work as part of this team to suppor ...
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Assistant Manager Operations
2 weeks ago
MetLife Noida, IndiaPrincipal Accountabilities of Position: · Key Responsibilities: · Develop multi-use Prophet models to support reporting for: Cash Flow Testing Embedded Value GAAP Risk Based Capital Economic Capital Asset Liability Management · Work with customer to test, analyze, and quantif ...
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Operations Manager
6 days ago
BrickRed Systems Noida, IndiaWe're seeking a Lab Manager who can take charge of this vibrant space and drive its success. If you are passionate about driving innovation, have a knack for managing lab operations, and want to be part of a creative and dynamic team, we encourage you to apply for the Lab Manager ...
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Event Operations Manager
3 weeks ago
Denave noida, IndiaJob description · •Coordinate with internal staff, clients, vendors, and others to establish needs for events. · •Make site visits, and lead pre-event meetings when necessary to help staff make decisions about event design · •Plan and facilitate logistics for all events, includ ...
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MICE Operations Manager
6 days ago
FCM noida, India Full timeOpportunity · Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments ...
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Convegenius Noida, IndiaJob Description: · - We are seeking an experienced and driven Senior Manager/Manager, Operations to join our team. · - The ideal candidate should have at least 5 years of experience in the same domain and hold an MBA degree. · - The Sr. Manager/ Manager will play a crucial role i ...
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Operations Manager
3 days ago
Hospitality Talents - Recruitment Agency Delhi, IndiaJob DescriptionHospitality Talents , Agence de Recrutement spécialisée dans les profils Hôtellerie-Restauration, recherche un · Operations Manager · orienté qualité et satisfaction clients, pour rejoindre l'équipe de notre client, une entreprise active dans le transport VIP et de ...
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Senior NOC Operations Manager
3 weeks ago
Infinite Computer Solutions Noida, IndiaWe are looking for Senior NOC operations managers for Infinite Telecom Business. · Job Description · Senior NOC operations managers running NOC for telecom service providers in US / latin America markets (AT&T, Verizon, etc). · NoC Team Manager is responsible for direct superv ...
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Operation Manager in Dental Billing
4 weeks ago
SI PLACEMENTS INTERNATIONALS Noida, India Full timeJob Title: Operations Manager · Location: Noida, India · Email: mail- · WhatsApp/Call: · Job Description: · We are seeking a dynamic and results-oriented Operations Manager to join our team in Noida. As an integral part of our organization, you will be responsible for overseeing ...
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Manager - Network Operations & Engineering
3 weeks ago
Genpact noida, IndiaGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
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Unit Manager Operations
3 weeks ago
MetLife Noida, IndiaPosition Title: Unit Manager - Financial Planning and Analysis · Reports to (Responsibility Level): FP&A – Unit Manager/SDL · Supervises: NA · Location: · Noida · Global Grade: · GG 11 · Complexity: C4T4 · PID/s Load Mapping: FM028 · Position Summary · This position is ...
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Unit Manager Operations
3 weeks ago
MetLife noida, IndiaFinancial Planning and Analysis · Position Title: Unit Manager - Financial Planning and Analysis · Reports to (Responsibility Level): FP&A – Unit Manager/SDL · Supervises: NA · Location: · Noida · Global Grade: · GG 11 · Complexity: C4T4 · PID/s Load Mapping: FM0 ...
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Operation Manager-TA3
4 weeks ago
Ericsson noida, IndiaDescription · Join our Team · About this opportunity · The CA Manager – Technical Authority -3 is typically assigned to work with service quality assurance back-office activities in an operations organization. · The primary purpose is to be able to lead the team in providing ...
Operations Manager - Noida, India - BirchStreet Systems
Description
Key Responsibilities:
1. Team Leadership:
a. Lead, mentor, and motivate the support operations team to achieve departmental goals and objectives.
b. Provide guidance and direction to team members, team leaders, assistant managers and managers, fostering a culture of collaboration, excellence, and continuous improvement.
c. Continuously review the interaction of team members with their reporting leads to ensure a cohesive work culture.
2. Customer Support:
a. Oversee the delivery of timely and effective technical support services to Birchstreet Systems' customers, ensuring issues are resolved promptly and to the customer's satisfaction.
b. Act as a point of escalation for complex or high-priority customer issues, working closely with team members to resolve them efficiently.
c. Be the voice of the customer within BirchStreet, to ensure that Customer Satisfaction is paramount.
3. Process Improvement:
a. Identify opportunities for process improvement within the Application Support Team, implementing best practices and procedures to enhance efficiency and service quality.
b. Collaborate with cross-functional teams to develop and implement initiatives aimed at improving overall customer satisfaction and support experience.
c. Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement
d. Take on the responsibility to ensure that the team continuously drives NPS scores, and every effort is made for continuous improvement.
4. Performance Monitoring and Reporting:
a. Establish key performance indicators (KPIs) for the Application Support Team and monitor performance against these metrics.
b. Generate regular reports and dashboards to track team performance, identify trends, and make data-driven decisions to optimize support operations.
5. Training and Development:
a. Develop and implement training programs to enhance the technical skills and product knowledge of team members, ensuring they are equipped to support Birchstreet Systems' products effectively.
b. Provide ongoing coaching and professional development opportunities to support the career growth of team members.
c. Ability to coach & develop people in the hierarchy
Basic understanding of P & L account, planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters is a must.
Willingness to work within a 24/7 shift cycle is a must- needs to be comfortable with working in night shifts
10+ years of experience in technical support, software/application support, or a related field, with at least 3 years in a mid-leadership or managerial role.
