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    Operations Manager - Delhi, India - Hospitality Talents - Recruitment Agency

    Hospitality Talents - Recruitment Agency
    Hospitality Talents - Recruitment Agency Delhi, India

    1 week ago

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    Description
    Job DescriptionHospitality Talents , Agence de Recrutement spécialisée dans les profils Hôtellerie-Restauration, recherche un

    Operations Manager

    orienté qualité et satisfaction clients, pour rejoindre l'équipe de notre client, une entreprise active dans le transport VIP et des Groupes.

    Votre mission :

    Gérer les opérations quotidiennes en respectant les indicateurs de performance (KPI) et les objectifs de performance (KPO) définis.

    Garantir une qualité de service excellente.

    Assurer la rentabilité maximale de l'entreprise et la meilleure marge opérationnelle possible.

    Gérer l'équipe (organisation, planification, motivation et formation de l'équipe des opérations et des chauffeurs, y compris certaines tâches administratives liées à la gestion des dispatchers et des chauffeurs en coordination avec la direction).

    Superviser l'équipe du service client et des ventes

    Gérer la flotte de véhicules.

    S'occuper des achats (négociation, contractualisation et résolution de problèmes avec les partenaires, fournisseurs locaux, sous-traitants et fournisseurs internationaux).

    Résoudre les incidents (gestion immédiate et résolution adéquate des problèmes et incidents).

    Développer et mettre en œuvre des plans de ressources (chauffeurs, véhicules, fournisseurs externes, et personnel) alignés avec les objectifs stratégiques de l'entreprise.

    Recruter, sélectionner, contractualiser et former les chauffeurs et autres membres du personnel en fonction des besoins de l'entreprise.

    Développer et mettre en œuvre des programmes d'efficacité (planification, équipes de travail, utilisation des ressources externes, utilisation des ressources chauffeurs et véhicules) pour améliorer l'efficacité opérationnelle.

    Organiser et préparer des offres pour des événements importants et des délégations en étroite collaboration avec l'équipe des opérations et assurer le suivi en coordination avec les commerciaux.

    Requirements

    Autonome et polyvalent.

    Organisé et fiable.

    Sens aigu des responsabilités et excellentes compétences en prise de décision.

    Maîtrise de l'anglais et du français. Le néerlandais est un avantage.

    Excellente approche client, idéalement avec une expérience en gestion des relations clients et en gestion de la satisfaction client.

    Expérience avérée en gestion d'équipe et capacité à inspirer et influencer les performances individuelles.

    Capacité à mettre en œuvre des programmes de formation et de communication internes efficaces pour améliorer le service client et la connaissance des produits.

    Compétences en calcul et en lecture, compréhension des principes de marge et de rentabilité.

    Grande précision et attention aux détails, sans jamais perdre de vue la qualité et l'excellence du service.

    Benefits

    Faire partie de l'équipe d'une des principales entreprises de transport VIP en Belgique.

    Travailler dans un environnement international, en contact avec des clients et des affiliés du monde entier.

    Engagement à long terme avec l'entreprise et possibilités de développement professionnel, participation au processus d'expansion.

    Bon package salarial et avantages.

    Bonus sur performance

    Enregistré en Région de Bruxelles-Capitale sous le numéro :



    RequirementsAutonome et polyvalent. Organisé et fiable. Sens aigu des responsabilités et excellentes compétences en prise de décision. Bonnes compétences en communication (écrite et orale) dans au moins 3 langues. Maîtrise de l'anglais et du français. Le néerlandais est un avantage. Excellente approche client, idéalement avec une expérience en gestion des relations clients et en gestion de la satisfaction client. Expérience avérée en gestion d'équipe et capacité à inspirer et influencer les performances individuelles. Capacité à mettre en œuvre des programmes de formation et de communication internes efficaces pour améliorer le service client et la connaissance des produits. Compétences en calcul et en lecture, compréhension des principes de marge et de rentabilité. Grande précision et attention aux détails, sans jamais perdre de vue la qualité et l'excellence du service.
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