Customer Service Representative - Chennai, Tamil Nadu, India - SKF

SKF

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Requisition ID:

Job Category:
Sales & Customer Service- Career level: Specialist- Contract type: Permanent- Location: Chennai, IN
About SKF
SKF started its operations in India in 1923.

Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services.

Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability.

With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

SKF India has been recognized as a "Top Employer 2024" by the Top Employers Institute, acknowledging excellence in People Practices._

SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title:
Customer Service Representative

Reports To:
Team Leader Sales Operations

Role Type:
Individual Contribution

Location:
Bangalore / Chennai

Responsibilities:

Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc.

inputs for reporting from time to time

Provide COH support

Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.

Monitor the progress and complete execution of an order.

Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency

Report deviation of delivery to customer

Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments

Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.

Order review as per contract in the system and customer claims settlement as per justification received.

Acknowledge orders received through order acknowledgements, queries, order status reports.

Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.

Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.

Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.

Create and update new customer master and Product Master

Skill Set
Experience in handling key & critical customers' accounts and business units (end to end)

Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc.

Experience in leading and coaching CS Team

Stakeholders Management & Collaborative approach

Problem Solving

KPIs
TAT - Response to customer.

Order management - on time delivery.

Customer Complaint Handling

Meet business targets and nos

Deployment of tools & Processes

Education & Experience
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain

Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.