Techincal Writer - Pune, India - Mastercard

Mastercard

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Techincal Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products.

You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use and easier to understand.

Work requires use of the appropriate editorial/logical methodologies and process management.

Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.

Primary Responsibilities

Write easytounderstand user interface text, developer guides, implementation guides, product documentation, and API documentation.
Researches and analyzes the customer's documentation requirements; creates doc plans; writes technical documentation
Strong analytical and editorial skills, ensure all content is proofread and free of errors.
Works with limited or no supervision to pursue established goals and resolve issues as they arise
Leads initiatives to improve content quality and usability, contributes to strategy discussions
Be able to multitask and handle multiple assignments at same time, be able to prioritize tasks, overcome obstacles, and complete all assigned work as per schedule.
Performs risk analysis, identifies potential issues, and creates work estimates.
Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation.
Quickly learns and adopts technology, tools, and processes in a fastpaced environment
Research new trends, qualitative presentation of data to customers by keeping up to date with market competitors.
Adapts writing style to project requirements; applies principles of mínimalism
Utilize feedback from internal teams and customers to continuously improve documentation; manage updates and revisions to all documentation
Applies proven tech writing skills in mentoring junior and intermediate writers

Extended Responsibilities /Good to Have:

Standard knowledge of API documentations, understands how APIs work on high level and use of Postman or similar tools
Decent handson experience with markdown language, content repositories like Git is a plus.
Experience with

Qualifications:

5+ years of in software/technologyrelated fields and 3+ years' experience in technical writing for enterprise software products,
Experience managing customerfacing documentation portals/platforms
Experience developing product help documentation, creating developer implementation and integration guides
Ability to deliver highquality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable
Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication
Excellent written and verbal communication skills in English
Familiarity with Agile/Scrum software development
University degree in Computer Science, Engineering or equivalent preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.