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    QC Team Lead - Hyderabad, India - Delta Capita

    Delta Capita
    Delta Capita Hyderabad, India

    1 month ago

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    Full time_permanent
    Description

    Description

    Position : QC KYC Team Lead

    Location : Hyderabad, India

    Reports to VP CLM

    Employment Type: Permanent

    Mode: 5 days work from office

    Working Hours: UK Business Hours

    The Role

    We are looking for a KYC Quality Controller (QC)/Subject Matter Expert (SME) Team Lead to join our Client Lifecycle Management (CLM) Managed Service Business. You will be responsible for the management of a small to medium sized group of KYC analysts, signing off KYC files to meet client specific SLAs, and operational execution and efficiency. This role requires an individual to be a KYC SME across a range of jurisdictions and entity types, to have experience of delivering high quality work within project deadlines, and the proven ability to apply a consistent approach to KYC processes whilst adhering to regulatory requirements and client procedures.

    This role requires an experienced KYC / AML team lead in the financial institution environment, with demonstratable leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence are also required as the role is client facing.

    The preferred candidate will demonstrate an entrepreneurial spirt with a 'hands on' pragmatic and flexible approach as we develop this fast-growing part of our business.

    Key Responsibilities:

  • Leading, coaching and supporting a small to medium sized team of KYC analysts/Associates, including performance management.
  • Performing sign off/QC for KYC files and responsible for ensuring KYC records, screening, client outreach and any other client requirements are completed in line with client expectations and contractual service level agreements (SLAs)
  • Ensuring the quality of the team's KYC files and any other output is of a high standard and delivering training and guidance where needed to ensure this.
  • Analysing MI to identify risks, issues, and drive the pipeline of work and performance management on the team on a daily basis
  • Acting as first point of contact for escalations and issues from the team and providing solutions / guidance
  • Acting in an SME capacity for the team
  • Proactively engaging with key stakeholders to deliver project work within agree SLAs.
  • Capacity management, including prioritisation.
  • Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement.
  • Working with the team to identify any material trends for ongoing quality and cycle time improvement.
  • Conducting performance reviews and giving constructive feedback
  • Promoting and developing a strong culture within the team and embedding the Delta Capita values.

    • Requirements

    Essential Skills/Experience

  • Demonstratable team lead and people management experience.
  • Demonstratable QC/QA experience delivering high quality work.
  • KYC SME level knowledge across low to high-risk jurisdictions and both complex and non-complex structures
  • Proven experience of PEPs, Sanctions and Negative Media screening
  • Proven experience in performing financial crime risk assessments of clients.
  • Ability to multitask and prioritize competing demands.
  • Attention to detail.
  • Strong knowledge and experience of best practices in building and maintaining KYC processes.
  • Understanding of key controls, compliance/AML, investigation functions in the banking industry
  • Excellent understanding of the end-to-end KYC and client on-boarding processes
  • Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
  • Experience in a client facing role.
  • Flexible with the shift timings and work from office.
  • A Graduate in any discipline

    • Desirable skills:

  • Prior experience in AML/KYC operations.

    • How We Work:

    Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

    Who We Are:

    Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

    Our 3 offerings are:

  • Managed Services
  • Consulting & Solutions
  • Technology

    • To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.

    Delta Capita India is a Great Place To Work Certified Organization. Please refer to DC GPTW

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