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    Customer Care Collections Sr. Rep - Chennai, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Chennai, India

    3 weeks ago

    NTT DATA Services background
    Description

    In these roles you will be responsible for:

    • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
    • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
    • Analyzing medical insurance claims for quality assurance
    • Resolving moderately routine questions following pre-established guidelines
    • Performing routine research on customer inquiries.
    • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

    Requirements for this role include:

    • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
    • High school diploma
    • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
    • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

    *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

    *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

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