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    Customer Care Collections Senior Rep - Chennai, India - timesjobs

    timesjobs
    timesjobs Chennai, India

    1 week ago

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    Full time
    Description
    Customer Care Collections Senior Rep

    Date:
    Apr 16, 2024


    Location:
    Chennai, TN, IN


    Company:
    NTT DATA Services

    Position's General Duties and Tasks

    In these roles you will be responsible for:
    Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

    Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

    Analyzing medical insurance claims for quality assurance.
    Resolving moderately routine questions following pre-established guidelines.
    Performing routine research on customer inquiries.

    Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.


    Requirements for this role include:
    Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
    High school diploma.

    1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

    0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

    0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.



    Note:
    The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.

    Note:

    All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.


    Job Segment:
    Quality Assurance, Technology
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