Lead Escalation Engineer - Bengaluru / Bangalore - TIBCO

About Zscaler · Zscaler is a pioneer and global leader in zero trust security. The world s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transfo ...

We are looking for an Escalation Engineer to join our team based in Bangalore. · The successful candidate will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, · as well as provide direct support to customers and partners on escal ...

Riverbed enables organizations to maximize performance and visibility for networks and applications. · ...

Riverbed enables organizations to maximize performance and visibility for networks and applications. · Provide remote support to customers via phone, web, and email · Troubleshoot performance issues related to network/data forensics · ...

About Zscaler · Zscaler is a pioneer and global leader in zero trust security. The world's largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices. · ...

Escalation Engineer · About Zscaler · Zscaler is a pioneer and global leader in zero trust security. The world's largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to acce ...

Collaborate with cross-functional teams to resolve escalated technical issues efficiently. · Analyze complex problems and develop effective solutions to meet customer needs. · Provide timely and professional support to customers via phone, email, or chat. · Develop and maintain d ...

As a Dev Escalation Engineer at Aruba (an HPE Company), you will serve as the final escalation point for advanced technical issues and ensure mission-critical applications run smoothly. You will leverage deep technical expertise to troubleshoot, debug, and provide innovative solu ...

Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote), Product Management, TAC, Sales and elsewhere as required by the nature of the escalation · Develop and maintain a prioritized Issue List and Action Plan to manage escalati ...

This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. · ...

About This Job You have a Engineering university degree combined with at least four years of tech support experience in a large enterprise environment. · ...

Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes. · Provide solutions and mitigation for business continuity by using existing product capabilities to minimize the need for hotfixes and shorten unavailability period ...

The Tier-4 Escalation Engineer is a critical member of the enterprise software support and engineering team. You will troubleshoot complex production issues, implement fixes, and improve product reliability. The role requires deep technical expertise across cloud, virtualization, ...

Job Description Summary · Do you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that& ready to win? If you answered yes, we want to talk to you We are now going back to our · roots as a standalone business unit to focus on our SaaS business—an are ...

Collaborate with cross-functional teams to resolve complex technical issues develop and implement effective escalation processes to improve customer satisfaction analyze and troubleshoot technical problems using various tools and techniques provide expert guidance on NetScaler pr ...

Key Responsibilities · Handle escalated customer issues via phone, email, and remote access, providing timely and effective solutions. · Install, configure, and administer Active Directory, Group Policies, and Windows Server environments. · Troubleshoot networking protocols, secu ...

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially providing tools for businesses t ...

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially providing tools for businesses t ...

About This Job · You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. · You have acquired a solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) ...

About This Team · : · We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve any customer issues or bugs, ...

Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. · Serve as a global escalation point, collaborating with various teams to resolve issues. · ...