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Hyderabad

    Service Champion-Andhra Pradesh - Hyderabad, India - 2coms

    2coms
    2coms background
    Description
    We have an ExcellentOpportunity for Male Candidates for Automobile ServiceChampion.

    AboutClient:

    OurClient is an Indian multinational ridesharing company It alsooperates in other business verticles including financial servicesand cloudkitchens.

    Role:Automobile ServiceChampion

    RolesandResponsibilities:

    1

    CustomerHandling

    • Receivingcustomer with smile and greet him with Politeness courteousness andprofessionalism
    • Verifythe service requests made by customers & Capture VOC of thecustomer and update in thesystem
    • Conversationalskill for telephonic as well as face to facediscussion
    • Customercommunications about repairupdates

    2

    Diagnosis

    • Analyseand Diagnose the Scooter to identify number and type of repairsapplicable
    • Updatethe diagnosis report in the WMS (Getafix)
    • Performrepairs & final inspection on the vehicle if the desiredrepairs as per the customer Voice isperformed

    3

    SystemHandling

    • Trackthe Customer complaint in Zendesk and update the system on livebasis
    • OperateWorkshop Management System (Getafix) and ensure 100 %adherence
    • Updateoperational Status and ETA on timely basis in both CRM and WMSsystems
    • Checkfor scooter health in Telematics Command centre for deepdiagnosis

    4

    TechnicalRepairs

    • ServiceChampion should be fully equipped with knowledge on OLAScooter
    • Couldable to repair/replace all the parts of thescooter
    • Ensurehe/she is updated on OLA technical curricular news bulletin onEV

    5

    ProcessandOperational

    • Processadherence at Experience Centre and also ensure bays are clearlymarked forVehicle/Scooters.
    • Invoicingand PaymentCollections
    • Ensurebays are free from any foreign materials and fit forserviceability

    6

    PartsOperation

    • Auditingthe inventory and ensure system and physical inventory issame
    • PerformGRN and maintain Inventory at ExperienceCentre
    • EnsuringWarranty part reverse logistics to the Motherworkshop

    7

    SafetyandCompliance

    • WearUniform and Protective Gear while repairingscooter
    • UseProtective Gear and proper handling of Tool Kits while repairingscooter
    • Ensurefire fighting equipments are in place to ensure firehandling


    Requirements

    • Onlymalecandidate.
    • Minqualification: 12thdiploma/ graduation/post graduation(NOITI)
    • Minexperience: 1 year in an automobile industry in servicesector.


    Benefits

    Upto2.76lpa CTC including PF ESIC
    Only male candidate. Min qualification: 12th+diploma/graduation/post graduation(NO ITI) Min experience: 1 year in anautomobile industry in service sector.


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