- Receivingcustomer with smile and greet him with Politeness courteousness andprofessionalism
- Verifythe service requests made by customers & Capture VOC of thecustomer and update in thesystem
- Conversationalskill for telephonic as well as face to facediscussion
- Customercommunications about repairupdates
- Analyseand Diagnose the Scooter to identify number and type of repairsapplicable
- Updatethe diagnosis report in the WMS (Getafix)
- Performrepairs & final inspection on the vehicle if the desiredrepairs as per the customer Voice isperformed
- Trackthe Customer complaint in Zendesk and update the system on livebasis
- OperateWorkshop Management System (Getafix) and ensure 100 %adherence
- Updateoperational Status and ETA on timely basis in both CRM and WMSsystems
- Checkfor scooter health in Telematics Command centre for deepdiagnosis
- ServiceChampion should be fully equipped with knowledge on OLAScooter
- Couldable to repair/replace all the parts of thescooter
- Ensurehe/she is updated on OLA technical curricular news bulletin onEV
- Processadherence at Experience Centre and also ensure bays are clearlymarked forVehicle/Scooters.
- Invoicingand PaymentCollections
- Ensurebays are free from any foreign materials and fit forserviceability
- Auditingthe inventory and ensure system and physical inventory issame
- PerformGRN and maintain Inventory at ExperienceCentre
- EnsuringWarranty part reverse logistics to the Motherworkshop
- WearUniform and Protective Gear while repairingscooter
- UseProtective Gear and proper handling of Tool Kits while repairingscooter
- Ensurefire fighting equipments are in place to ensure firehandling
- Onlymalecandidate.
- Minqualification: 12thdiploma/ graduation/post graduation(NOITI)
- Minexperience: 1 year in an automobile industry in servicesector.
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Service Champion-Andhra Pradesh - Hyderabad, India - 2coms
Description
We have an ExcellentOpportunity for Male Candidates for Automobile ServiceChampion.AboutClient:
OurClient is an Indian multinational ridesharing company It alsooperates in other business verticles including financial servicesand cloudkitchens.
Role:Automobile ServiceChampion
RolesandResponsibilities:
1
CustomerHandling
2
Diagnosis
3
SystemHandling
4
TechnicalRepairs
5
ProcessandOperational
6
PartsOperation
7
SafetyandCompliance
Requirements
Benefits
Upto2.76lpa CTC including PF ESICOnly male candidate. Min qualification: 12th+diploma/graduation/post graduation(NO ITI) Min experience: 1 year in anautomobile industry in service sector.