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IT Support Manager
1 day ago
Norstella Noida, IndiaPosition IT Support Manager · Location India (Hybrid) · Experience 3+ Years · Salary Best in the Industry · Educational Qualification Bachelor's degree or higher · Domain Preferably life-sciences / pharma · Other benefits Health Insurance, Provident Fund, Life Insurance, Reimburs ...
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Customer Support Manager
1 week ago
Optimal Virtual Employee Noida, IndiaThis is a remote position. · Customer Support Manager for US Shift · Key Responsibilities: · -Provide second-level and third-level remote technical support to internal and external customers · -Assign and troubleshoot to customer support requests received from a ticketing syst ...
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Manager : Underwriting Support
5 days ago
Genpact Noida, India Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
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PMO Support, Managed Services
1 week ago
XL Catlin Gurugram, Haryana, India**Flexible Work Eligible**: None · **DISCOVER your opportunity** · **PMO Support, Managed Services** · Gurgaon, Haryana, India · AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part ...
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Global Marking Support Assistant
2 days ago
British Council Noida, IndiaGlobal Marking Support Assistant · **Date**:22 Feb 2024 · **Location**: Noida, South Asia, IN · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with ...
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Global Marking Support Assistant
3 days ago
British Council Noida, IndiaGlobal Marking Support Assistant · **Date**:9 Aug 2023 · **Location**: Noida, South Asia, IN · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with ...
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Eor Officer
1 week ago
British Council Noida, IndiaEOR Officer · **Date**:6 Jul 2023 · **Location**: Noida, South Asia, IN · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help t ...
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L1 Operations and Support
1 week ago
Thales Noida, IndiaLocation: Noida Berger Tower, India · Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and ...
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Connectwise Automate
3 days ago
ProVal Technologies Noida, IndiaCompany Description · **Company Profile**: · ProVal Technologies is a Orlando, based master managed services provider (MSP). · Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network opera ...
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People Business Partner
5 hours ago
Simcorp Noida, IndiaThe People Business Partner will be sparring partner for managers and employees primarily in India on operational and tactical people matters in accordance with local policies and procedures, such as recruitment, exit, employee satisfaction, rewards, motivation, performance evalu ...
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Ucmdb Administrator 6 to 9 Years Pan India
4 days ago
Capgemini Noida, IndiaMonitoring of all UCMDB components · - Perform all incident problem and Normal and Standard change management around UCMDB solution · - Manage discovery jobs run schedule restart Probes setup reboot View management Release management · - Debug the different issues reported by rem ...
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Eor Officer
1 week ago
British Council Noida, IndiaEOR Officer · **Date**:15-Feb-2023 · **Location**: Noida, South Asia, IN · **Company**:British Council · The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. · We ...
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Customer Support Representative
4 days ago
eVanik Network Pvt Ltd Noida, Uttar Pradesh, India**Company Description** · Evanik Networks Private Limited is a SaaS-based solution provider for eCommerce sellers, located in Noida. Their platform, eVanik, helps eCommerce sellers streamline and automate their back-office operations, ensuring increased sales, customer satisfacti ...
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Ucmdb Administrator 6 to 9 Years Pan India
4 days ago
Capgemini Noida, India**Job Description**: · - Monitoring of all UCMDB components · - Perform all incident problem and Normal and Standard change management around UCMDB solution · - Manage discovery jobs run schedule restart Probes setup reboot View management Release management · - Debug the differe ...
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Operations Project Coordinator-l3
5 days ago
Iron Systems Noida, IndiaOperation Project Coordinator use strong problem-solving and analytical skills to help organizations improve their programs. A successful Project Coordinator should have the following skills and qualification. · **Experience & Qualifications**: · - 5-9 yrs. of enterprise IT infra ...
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Town Planner
3 days ago
iCRC Noida, IndiaTown Planner part of the Infrastructure Planning team in Noida will assist UK based Infrastructure Planning & Engagement team serving the private development and public sector markets in the UK on a wide variety of high-profile projects across the UK. · - Be mentored, by Planners ...
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Proposal Administrator
6 days ago
iCRC Noida, India**Job Summary**: · As one of the world's leading engineering professional services consultancies, WSP brings clarity and vision to complex challenges. Sitting in India you will work for our team of technical specialists and strategic advisers across the UK and become part of a ta ...
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Assistant Town Planner
3 days ago
iCRC Noida, IndiaAssistant c part of the Infrastructure Planning team in Noida will assist UK based Infrastructure Planning & Engagement team serving the private development and public sector markets in the UK on a wide variety of high-profile projects across the UK. · - Be mentored, by Planners ...
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IT Executive
6 days ago
Design Factory India Noida, IndiaElectronic Workplace. · - Manage ITIL Ticket system, and support for incidents, requests & problems. · - Veritas user backup, restore, and daily monitoring. · - Cisco Lan & Aruba AP network management. · - Laptop & Desktop Support, All Hardware inventory management. · - IP CCTV s ...
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Rcd Technician
1 week ago
iCRC Noida, IndiaRole Summary · This role is to work as part of an engineering team specifically doing RCD drawing work, taking a responsible role in project work, focused on production, quality and the delivery dates and reviewing the work progress of junior members of the team. · **Responsibili ...
Technical Support Manager - Noida, India - PW (PhysicsWallah)
Description
Job Title:* Associate Manager/Manager Tech Support
*Location:* Noida (Pegasus & Noida One)/ Remote
Working Model- 6 days a week/ Wednesday Weekoff.
*Job Description:*
We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues during live classes and providing support for our EdTech platform. Your primary goal will be to ensure a seamless experience for our faculties by troubleshooting issues related to live classes, scheduling, and batch configuration.
*Responsibilities:*
Provide real-time technical support to teachers during live classes, ensuring smooth operations and minimal disruptions.
Troubleshoot and resolve issues related to Zoom webinar configuration and other online class platforms.
Assist teachers in configuring batches, schedules, and other platform-related settings.
Offer guidance and training to teachers on platform usage, best practices, and troubleshooting techniques.
Maintain accurate and detailed records of support interactions and resolutions.
Collaborate with other teams, such as product and engineering, to escalate and resolve complex technical issues.
Monitor and analyze support trends to identify areas for improvement and potential issues.
Communicate effectively with teachers and other stakeholders, providing clear and concise explanations and instructions.
Stay up-to-date with the latest industry trends and updates to offer informed support.
*Qualifications:*
Bachelor's degree in Computer Science, Information Technology, or a related field.
2-4 years of experience in technical support, preferably in an EdTech environment.
Strong technical knowledge of online class platforms, particularly Zoom.
Excellent problem-solving skills and ability to troubleshoot complex technical issues.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Customer-centric mindset with a focus on providing exceptional support and service.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Enthusiasm for technology and a passion for helping others.