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    Desktop Support - Hyderabad, India - Iron Systems

    Iron Systems
    Iron Systems Hyderabad, India

    1 week ago

    Default job background
    Description
    Strong knowledge of iMac device


    Diagnostic servicesScan and defragment disk drivesUpdate virus definitions, scan for spywareUpdate system and application driversRun battery diagnostics, report on disk drive statusLaptop services includingRe-image laptops (Windows and Mac)Troubleshoot systemsTraining & orientation of laptops, applicationsUpgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).Asset recovery – computer hardware like spares can be drop off at the Tech Bar.

    User awareness services on any of the user request or any new service/application that was launched by clientPerform proactive health check of devices that are brought to Tech Bar by the userEducate users on other avenues of support available to them (for e.g., chat, self-service etc.)Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a userResearch, diagnose, troubleshoot, and identify solutions to resolve customer issues.

    Take ownership of customer issues reported and see problems through to resolution.
    Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    Ensure proper recording and closure of all issues.
    Provide prompt and accurate feedback to customers.
    Prepare accurate and timely reports.
    Follow the SLA for issues with respect to the severity.
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