Customer Care Supervisor - Vadodara, Gujarat, India - H&M Virtual Services Pvt. Ltd
1 week ago
Description
Job description For Customer Onboarding Executive
Prerequisites:
- You should have fluent English
- You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)
About the company:
H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With the team of experts, we provide backend and telesales services to these Australian-based solar retailers.
JOB ROLES:
- Supervising daytoday operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Oversees Our Customer Care Team
- Manage and Train Customer Care Executives
- Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.
- Implementing an effective customer loyalty program.
- Creating effective customer service procedures, policies, and standards.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
Notes:
This job profile is not the exhausting list of all the activities which a customer care manager has to perform.
Salary:
₹30, ₹50,000.00 per month
Schedule:
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- What are your salary Expectation?
- Are you ready to work in early morning shift (3:30am12:30pm)
- Are you from Vadodara? or ready to relocate to Vadodara?
Experience:
- International voice process: 2 years (preferred)
- Customer relationship management: 2 years (preferred)
Speak with the employer
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