- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
-
Guest Relations Executive
Found in: beBee S2 IN - 3 hours ago
DoubleTree by Hilton Hotel Agra Agra, India Full timeA Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the nee ...
-
Lead Digital Marketing
Found in: Talent IN 2A C2 - 2 days ago
Oswaal Books Agra, IndiaLead - Digital Marketing · Job Title: Lead - Digital Marketing · Experience: years · Location: M.G Road, Agra · Job Type: Full-time · Job Specification: We are seeking a highly experienced and dynamic individual to join our team as Lead - Digital Marketing. In this role, you wil ...
-
Lead Digital Marketing
Found in: Talent IN 2A C2 - 1 day ago
Oswaal Books Agra, IndiaLead - Digital Marketing · Job Title: · Lead - Digital MarketingExperience: · yearsLocation: · M.G Road, AgraJob Type: · Full-time · Job Specification: · We are seeking a highly experienced and dynamic individual to join our team as Lead - Digital Marketing. In this role, you wil ...
-
Digital Marketing Executive
Found in: Talent IN C2 - 1 hour ago
Pee Cee Cosma Sope Ltd. (Doctor Soap) Agra, India Full timeCompany Overview · Pee Cee Cosma Sope Ltd. (Doctor Soap) is a well-established FMCG company with a strong health hygiene brand. With over employees, we have been providing high-quality hygiene products for many years. We have recently expanded our product portfolio to include Det ...
-
Manager - Contracts
Found in: Talent IN C2 - 1 hour ago
Shree Riddhi Siddhi Buildwell Ltd. Agra, India Full timeRoles & Responsibilities · Pre & Post Tendering Contractual Correspondence · Drafting of contractual letters including (EOT, COS, Hindrances etc) · Interpretation of contractual clauses / terms · To support execution team on contractual terms · Contractual risk assessment · Handl ...
-
Sales & Marketing Executive
Found in: Talent IN C2 - 1 hour ago
ATF Labs Agra, India Full timeJob Title: Marketing and Sales Professional (Field Marketing) · Location: Agra, India · Responsibilities: · Develop and execute field marketing strategies to promote products/services in the Agra region. · Conduct market research and identify target markets and potential clients. ...
-
Human Resources Executive
Found in: Talent IN C2 - 1 hour ago
MediaTechTemple Agra, India Full timeWe are looking for an organized and experienced Human Resources Executive. ( For Bharatpur , Rajasthan ) · Roles & Responsibilities: · Assist in monitoring/tracking employee relations issues including resolution and follow-up · Assist and support management and the leadership te ...
-
DGM / GM - GST (CA-Accounts)
Found in: Talent IN C2 - 1 hour ago
DCS Group Agra, India Full timeInfra Industry · Profile- DGM / GM - GST · Qualification: Chartered Accountant / ICWA · Experience: Min 20 Yrs out of Which 5Yrs with Same Capacity · Salary- Upto 25 Lac CTC · Responsibility - · GST implications of business operations and transactions · Timely Compliance under G ...
-
T&C Engineer
Found in: Talent IN C2 - 4 days ago
Alstom Agra, IndiaLeading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised s ...
-
SAP B1 Technical Consultant
Found in: beBee S2 IN - 3 days ago
timesjobs Agra, India Full time· Job Details Responsibilities: 1.Project Implementation of SAP Business One Support to SAP Business One users. 2.Interaction with users for new functionalities of Business One Implementation of Change requests Version upgrades & continuous improvement in SAP Business One. 3.Con ...
-
T&C Engineer
Found in: Talent IN C2 - 4 days ago
Alstom Agra, IndiaLeading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised s ...
-
3D Graphic Designing
Found in: beBee S2 IN - 2 days ago
Soonu Company Agra, India Full timeJob Requirements · Job Title: 3D Graphic Designing · Company Name: Soonu Company · Location: Agra, Uttar Pradesh · Salary: ₹15,000 - ₹20,000 per month · Employment Type: Full Time · Job Description: · As a 3D Graphic Designer, you will be responsible for creating visually appeal ...
-
Sales Executive
Found in: Talent IN C2 - 5 days ago
Ikamate HR India Pvt Mathura, India Full timeHello, · Greetings for the day · We have one job opening for Sales Officer Role, Kindly check the details and reply on email with your updated resume. · Company Name :- HDFC · Role :- Sales Executive · Location :- Mathura · Education :- Graduate / Postgraduate · Experience :- 0 ...
Guest Relations Executive - Agra, India - Hilton
Description
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all