Customer Service Representative - Andheri East, Mumbai, Maharashtra, India - Aluco Glazing

Aluco Glazing
Aluco Glazing
Verified Company
Andheri East, Mumbai, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

PRINCIPLE DUTIES and TASKS:


Order Management
Process all orders efficiently, accurately and in line with policies and procedures

Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Process Credit notes in SAP

Printing of invoices from the System

Proof Of Delivery tracking and retrieval from databases

Online orders release and processing


Complaint Management
Handle and close customer complaints on time

Collaborate with other functions to close complaints


Customer Management
Build relationships with key customers


Sales Support

Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.

Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.


Other Tasks

Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.

Assist with other areas of the business as required, providing cover where necessary.

Play an active role in company change process through positive communication to internal and external Customers.

To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.


OTHER:


Compliance with the company's policy and procedures, code of conduct, travel and entertainment policy and all other relevant company policies and procedures.


KNOWLEDGE / COMPETENCY:

Has Initiative

Demonstrates self-awareness

Takes on new opportunities and tough challenges with a sense of urgency

Instills trust by gaining confidence of others

Capable to build collaborative relationships

Strong listening and communication skills

Attention to detail and high levels of accuracy


EXPERIENCE/ SKILLS:

Preferred upto 2 years prior Customer Service Experience or university degree

Fluent in English

Capable of working in a dynamic team environment

Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures

Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel

SAP - ERP system knowledge preferred


Pay:
₹40, ₹42,000.00 per month


Application Question(s):

Education:


  • Bachelor's (required)

Experience:

- total work: 2 years (required)

  • Customer service: 2 years (required)
  • SAP: 2 years (required)
  • Complaint handling: 2 years (required)

Language:


  • English (required)

Work Location:
In person
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