Euc Field Technician - Mumbai, India - Sampoorna Computer People

Sampoorna Computer People

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

Experience:
4 Years

Location:
Mumbai

Designation:

EUC Field Technician

Degree:
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other

Educational Level:

Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Other

Key Skills:
Servicenow, Citrix, MS Office, Exchange, MCSE, MCP, ITIL

Job Post Date:
Monday, August 28, 2023

Company Description

It is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That's why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.
Job Description
Job Summary:
The individual in this role will oversee the assembly, configuration, maintenance, and updating of enduser systems, devices, and other electronic tools assigned for daily tasks. This position requires a deeper understanding of system administration, specifically related to active directory tasks in a largescale corporate environment. The responsibilities also encompass installing, configuring, diagnosing, and resolving issues associated with PCs, laptops, network connectivity within the LAN, as well as managing printers and other peripherals.
Job Duties: Desktop Support, Hardware Configuration, Software Installation and Maintenance, User Account Management, Remote Support, Documentation, Backup and Recovery, User Training, Collaboration, Network Connectivity, Security and Compliance.
Manage, resolve and update tickets and escalate as needed.
Install computer peripherals for users
Includes fresh installation, movement, reallocation etc.
Conduct diagnostic reviews and produce error reports in order to identify and correct any problems.
Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
Provide software support from installing basic hardware/software and networking components to meet user needs.
Coordinate IT purchasing responsibilities which will include working with vendors, end users and management staff concerning procuring, tracking, documenting and deploying hardware and software.
Basic PC Computing training for end users.
May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.

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Skills:

Must have worked on Servicenow ticketing system
Proven experience in desktop support, IT helpdesk, or related roles.
Strong troubleshooting skills and a keen attention to detail.
Familiarity with operating systems, including Windows, Linux and Mac, mobile devices etc.
Ability to work independently and as part of a team.
Experience providing hands on and remote customer service and support for clients.
Prior knowledge of Exchange, Outlook, Virus protection (Crowdstrike, Trellix), LAN/WAN and TCP/IP and related software.
Desktop imaging experience for various models. Past experience in building up an imaging server to deploy the OS faster.
Strong troubleshooting skills (Hardware, Software)
Preferred:
A+, MCSE, MCP, ITIL, Network+,
Familiarity with system management tools
Ability to explain technical concepts to nontechnical staff.
PC Software malware remediation and cleanup.
Basic TCP/IP Networking concepts.
Citrix knowledge and troubleshooting experience (System level installation and troubleshooting experience)
Good fundamental understanding of IP Networking and troubleshooting.
Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals.
Education/Experience:
Bachelor's degree in computer science, Information Technology with certifications. Must have a minimum of 3 + years of related experience in corporate computing environment.
Others:
Should be flexible working in rotational shifts