L1/L2 Service Desk Support - Sahibzada Ajit Singh Nagar, India - EXO EDGE INDIA LLP

EXO EDGE INDIA LLP Sahibzada Ajit Singh Nagar, India

1 week ago

Description

Job Description :

We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support.

An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies.

In your journey, you will be :

Fulfilling the below roles and responsibilities :

Ensuring smooth IT support operations.
Contributing to help desk policies and procedures and ensuring their implementation.
Enrichment of IT support knowledge base and training.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
Ensuring company safety and security standards are met.

Bringing in the below experience and education :

1 -5 years of experience in an in-house IT team of a global organization

Bachelor/master's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience.
Understanding of IT infrastructure, Active Directory, O365.
Strong working knowledge of Networks, and DNS.
Excellent communication and interpersonal abilities.
Understanding Compliance and audits.

Technically sound in:

Ticketing tools : ServiceNow, Zendesk, etc.
IT Service Management modules : Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
Microsoft Suite of Applications : Active Directory, Office 365, Azure, and IT infrastructure
Knowledge of Networks, DNS.

Shift timings :

Rotational Shifts.

Location :

Address: EXO Edge A 1011, Ground Floor, Bestech Business Tower A, Sector 66, Mohali, Punjab.

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