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    Lead Salesforce Business Analyst - Bangalore/Delhi NCR/Coimbatore, India - Worksconsultancy

    Worksconsultancy
    Worksconsultancy Bangalore/Delhi NCR/Coimbatore, India

    2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :
    Analyze real time and historic data on operational performance and customer experience

    • Generate and modify user dashboards; partner with development & testing teams to create effective tools
    • Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks.
    Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.

    • Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.
    • Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.
    • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.

    Preferred Qualifications :

    • Understand business requirements and translate it into functional and technical requirements and test scripts
    • Act as a single point of contact between the business and technical team
    • Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout
    • Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool
    • Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
    • Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.
    • Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams
    • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
    • Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity
    • Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations
    • Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery


    • Excellent Communication Skills

    • Oral and written
    • Experience in directly interacting with UK/USA clients
    • Exp in writing user stories, handling projects of product development team
    • Minimum 6 of relevant exp should be in salesforce business analysis

    NP :
    Immediate - 30 days max joining

    Educational Qualification :
    Any graduation full time

    • Guiding Team and FTE businesses to improve business processes and efficiency in Salesforce.
    • Responsible for eliciting, documenting, and analyzing requirements around business challenges, and then producing datadriven solutions
    )
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