Cce (Customer Care Executive) - Noida, India - Global Talent Corner

Global Talent Corner
Global Talent Corner
Verified Company
Noida, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Designation:
Customer Care Executive


Company :

India's biggest online brand and chain for laundry & dry cleaning services with coverage in 200+ cities and 1000+ stores across India.


Job Location:
Sec 80, Noida.


Qualification:
Graduate


Experience:
1-2 years in Contact Centre/ BPO/ Call Centre


Roles & Responsibilities:


  • Maintaining empathetic and professional front with the customers
  • Helping customers for creating a pickups and conversion.
  • Acknowledging customer complaints
  • Solving customer complaints
  • Open to accept feedback on customer service efficiency process
  • Ensuring complete customer satisfaction
  • Providing professional customer service experience
  • Keeping records of customer communication, complaints, transaction and more
  • Probe and resolve the complaints and problems of the customer.
  • Maintain records of correspondence.
  • Learn and update with the changes and advancement in the services or products of the organization.

Job Types:
Full-time, Regular / Permanent


Salary:
₹240, ₹300,000.00 per year


Schedule:

  • Day shift

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

Total Work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Fluent Hindi (preferred)
  • Fluent English (preferred)

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