Customer Service Officer - Gurgaon, India - DBS Bank

DBS Bank

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Purpose

Execute all aspects related to branch operations in a timely and effective manner
Ensure effective customer service
Achieve own targets and support the achievement of the branch target through effective upselling and crossselling to the customers

Key Accountabilities

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and crossselling to the customers
Support the branch operations officer in bookkeeping and maintenance of documents.

Job Duties & Responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Primary Location:
India-Haryana-Gurgaon

Job:
Operations

Schedule:
Regular

Employee Status:

Full-time

Job Posting:
Aug 29, 2023, 1:19:14 AM